Sub-Contractor Dispatcher

MetroTech is an established national HVAC service company with state-of-the-art technology and a commitment to the highest level of integrity and quality.

We are currently looking for an organized individual to join our team as a Sub-Contract Dispatcher (or Vendor Management Coordinator). This role does not dispatch service techs, rather is focused on working with our 3rd party service vendors to collect paperwork, data and track their technicians if needed. This role requires constant communication to ensure work orders are completed on time, within scope, and budget as well as ensuring all required documentation is submitted for proper invoicing. This role will also be tasked with identifying new sub partners and maintaining existing business partnerships.

What Makes MetroTech Different?

• We are growing, part of the DegreeOne PE-sponsored family
• We provide a laptop, 2 monitors, keyboard, mouse and docking station
• Health, dental, vision, life insurance, disability coverage
• Three weeks PTO annually, which starts accruing from hire date
• 6 paid holidays
• 401k with 4% company match, starting first month after hire

Primary Job Responsibilities:

• Work with various inter-company teams to identify, source and onboard subcontractors.
• Understand the customer needs along with the contractual requirements (i.e PM forms, pictures, signed work tickets) and ensure the subcontractor understands the scope of work.
• Track the onboarding process of subcontractors to completion.
• Answer subcontractor questions regarding scopes of work and NTE requirements.
• Follow up daily on sub tickets both in process and pending work orders for missing invoices and required documentation needed to close the tickets
• Dispute any NTE overages with the subcontractor.
• Attach all documentation to the correct ticket and move the ticket to the billing department to be processed.
• Manage the sub inbox by attaching invoices and paperwork, respond to questions from the sub or other intercompany depts, and dispute any non-compliance invoices with the sub-contractor.
• File each sub email in the appropriate sub folder.
• Work closely with dispatch, Account Management and the billing team to expedite subcontractors when needed, request additional approvals, resolve any documentation issue.

Requirements:

• High School Diploma or GED required.
• Previous experience with vendor management REQUIRED
• Previous dispatch and/or service experience PREFERRED
• Strong organizational skill and ability to work independently
• Strong communicator, with account management skills

*This is a Remote position