Student Support Services Officer

Why Join IBU

IBU is one of Canada's fastest-growing universities, offering a dynamic academic and professional environment driven by innovation, research, and academic excellence. By joining IBU, you will have the opportunity to make a meaningful impact on the student experience on campus while contributing to the university's continued growth and success.

What You'll Do

• Serve as the first point of contact for students, providing guidance, support, and referrals as needed.
• Deliver student support services through one-on-one advising, group sessions, webinars, and timely responses to student inquiries.
• Plan, coordinate, and promote student engagement initiatives, including social, cultural, recreational, volunteer, and community-building programs.
• Build supportive relationships with students to foster well-being, resilience, academic success, and career readiness.
• Support the Student Council and student clubs, and assist with the development and execution of the annual Student Life calendar and student communications.
• Respond to and help resolve escalated student concerns while contributing to continuous improvement initiatives and student satisfaction efforts.
• Participate in surveys, data collection, and assessment activities to support student success and service excellence.
• Perform other related duties and special projects in support of Student Support Services.

This role is based in Ottawa, requiring in-person attendance as needed, including weekdays, evenings, and Saturdays.

What You Bring/Who You Are

• Bachelor's degree in a related field.
• Minimum two years of recent and relevant experience in student services, higher education, or a customer-focused support environment.
• Experience being on-call, responding under pressure and competent in managing urgent situations following agreed procedures.
• Excellent verbal and written communication skills, including the ability to handle sensitive information in a confidential manner.
• Excellent organizational and time management skills to manage workload, conflicting priorities, handle multiple tasks, and complete assignments with high accuracy and attention to detail.
• Demonstrated customer service skills with an ability to diffuse escalated situations in a student-focused environment.
• A positive, enthusiastic can-do attitude and a genuine interest in working with students. Displays a genuine desire to understand and meet the diverse needs of students.
• Able to collaborate and communicate effectively with students and colleagues at all levels, building rapport and establishing productive working relationships.
• Proficient in software applications (Microsoft Office Suite, database, spreadsheets and word processing)
• Availability to work on weekdays, Saturdays, and occasional evenings as required.

Additional Information

To support the overall well-being and success of our employees, IBU offers a comprehensive Total Rewards package, which may include the following, based on role eligibility:

• 100% employer-paid extended Health & Dental benefits
• 24/7 access to an Employee and Family Assistance Program (EFAP) and virtual healthcare services
• Life, Accidental Death & Dismemberment (AD&D), and Long-Term Disability insurance
• Competitive paid time off, starting at three weeks
• Tuition Benefit Program
• Access to preferred corporate membership rates with GoodLife Fitness
• Engaging employee appreciation and community-building events