Student Support Officer |School | East

Discipline Management: Support daily discipline operations, including managing latecomers, managing detention / suspensions, conducting walkabouts within school compound and surrounding neighbourhood areas.

Case Management: Conduct investigations into incidents, follow up with students and parent engagement.

Student Guidance & Mentoring: Guide and mentor students with disciplinary issues. Monitor and track progress of identified students towards the school’s desired outcomes.

Record-Keeping and Documentation: Maintain accurate and timely records of student interactions, disciplinary cases, investigation findings and progress updates in accordance with school protocols, including the use of Microsoft Office applications (Word, Excel) for incident reports and case documentation.

Safeguarding and Emergency Protocols: Follow the school's safeguarding and emergency protocols and escalate concerns regarding student safety or well-being to the appropriate school personnel in a timely manner.

Confidentiality and Data Protection: Handle all student and family information with strict confidentiality and in compliance with relevant data protection obligations, including the Personal Data Protection Act (PDPA) and the school's data management policies. Personnel shall not disclose any student or family information to unauthorised parties.

Adhoc Duties: Perform any other student management or school operation duties as assigned by the school management.