Strategy & Operations Manager

Description

Position Overview

The Strategy & Operations Manager supports the effective delivery and continuous improvement of TUTS Education programs by driving operational excellence while supporting strategic initiatives that expand the reach, accessibility, and impact of TUTS’ education and community programs.

Reporting to the Director of Education, this role focuses on guiding core operational functions, supporting access initiatives, and helping implement processes and systems that enhance efficiency, participant experience, and program impact. The ideal candidate is both highly organized and forward-thinking, with the ability to support translating vision into effective systems and sustainable practices.

Position Description

Strategy & Planning

• Support the development and execution of departmental strategic initiatives, including program growth, community partnerships, and access initiatives
• Compile and maintain program data (enrollment, scholarships, participation trends) to inform planning and decision-making
• Identify opportunities to improve systems, workflows, and participant experience across programs
• Partner with department leadership to align operations with organizational priorities and long-term goals

Program & Operational Management

• Oversee and coordinate logistics of key operational functions, including:
• Department calendar maintenance
• Vendor, Contractor, and Teaching Artists processing
• Comp ticket processes for department
• External payments and financial coordination
• Serve as the facility liaison for Education programming at both site locations: Hobby Center campus and West Gray campus
• Ensure operational readiness and consistency across all program offerings

Access & Engagement Programs

• Oversee administration of the scholarship program, including tracking, communication, and reporting
• Support and coordinate grants management, including documentation, tracking, and alignment with program delivery
• Lead development and maintenance of the Alumni Network, fostering long-term engagement with TUTS Education & Community participants

People & Workforce Coordination

• Recruit, onboard, and supervise interns and volunteers, ensuring strong engagement and alignment with program needs

Systems & Infrastructure

• Oversee department use of Tessitura (or equivalent CRM/database) and Prospect II, ensuring data integrity, reporting accuracy, and effective utilization.
• Implement and improve systems for tracking program participation, scholarships, and operational metrics
• Maintain documentation of workflows and processes to enhance efficiency and continuity

Cross-Functional Support

• Assist, as needed, with ensuring operational efficiency with key departmental programs within the TUTS Musical Theatre Academy and Community Programs.
• Other duties as assigned

Requirements

Core Expectations

• Authentically embody a “we, not me” mindset
• Willingness to collaborate to accomplish goals
• Excellent interpersonal and communication skills
• Flexible and adaptable to a fast-paced environment while open to receiving on-the-spot feedback.
• Possess a genuine appreciation for arts education and community engagement

Professional Qualifications

• 5+ years of experience in an educational environment- classroom, after school program or nonprofit. Experience as a teacher or leadership/administrative support preferred.
• 3+ years of experience in operations, program management, or nonprofit administration
• Bachelor’s degree in education, nonprofit management, organizational operations, or a related field
• Experience supervising support staff and engaging stakeholders
• Experience with CRM/database systems preferred (Tessitura or Prospect II)
• Strong analytical and problem-solving skills, with attention to detail
• Demonstrated ability to manage complex processes and multiple priorities simultaneously
• Experience contributing to strategic planning or organizational initiatives