Strategic Account Manager

Summary:

We are seeking a talented Account Executive to drive and own opportunity development and revenue generation across key Strategic accounts (10,000+ employees) supporting our Stack Internal solution. Stack Internal is the homebase for mission-critical knowledge sharing and collaboration, enabling our customers to find the information they need to stay on track, meet launch deadlines, and drive innovation.

Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You are motivated, driven by challenge and personal achievement. You have a presence that is fired up with enthusiasm and passion for what you do. It’s how you move, it’s how you approach another person, it’s your handshake, and you stand and face the person. Your energy can make or break the sales call. You understand how to create demand, compelling the customer to consider a solution that may never have been under consideration. You effectively adapt to situations and overcome objections, build rapport, stay calm under pressure, and empathize with the customer.

What you’ll do:

• Own and grow a portfolio of strategic enterprise customers, driving retention, renewals, and expansion for Stack Internal.
• Develop and execute account plans that align customer priorities with opportunities to deepen adoption, expand use cases, and deliver measurable business value.
• Build relationships across executive sponsors, technical leaders, and key stakeholders, establishing yourself as a trusted advisor on enterprise knowledge and AI context.
• Identify, qualify, and close expansion opportunities across teams, business units, and geographies, consistently meeting or exceeding revenue targets.
• Partner with Professional Services, Solution Engineering, and Product to drive adoption, demonstrate value, and address risks to customer retention and growth.
• Lead commercial discussions and contract negotiations, and maintain accurate forecasts for renewals and expansion.
• Help customers use Stack Internal as a trusted context layer for their people, AI assistants, and agents.
• Bring customer insights into our account management playbooks and product roadmap, advocating for the needs of our strategic accounts.

What we expect from you:

• 5+ years of enterprise SaaS sales or account management experience, with a track record of retaining and growing strategic customers at organizations with 10,000+ employees.
• Demonstrated success owning complex enterprise relationships, leading renewals, and closing expansion opportunities while consistently meeting or exceeding revenue targets.
• A consultative, relationship-driven approach, with the ability to connect customer business priorities to measurable outcomes and long-term value.
• Experience developing and executing strategic account plans, navigating complex buying processes, and building relationships across executive sponsors, technical leaders, procurement, and other key stakeholders.
• Strong commercial judgment and negotiation skills, including experience managing enterprise contracts and maintaining accurate revenue forecasts.
• Excellent written and verbal communication skills, with the ability to earn credibility with C-level stakeholders and collaborate effectively across Customer Success, Solutions Engineering, Product, and Legal.
• Curiosity about enterprise AI, knowledge management, and developer workflows, with the ability to explain how trusted organizational context supports productivity and more reliable AI.
• The initiative and adaptability to manage a portfolio independently, prioritize competing demands, and follow through in a dynamic, remote environment.
• Strong organizational skills and attention to detail across account planning, customer commitments, and pipeline management.
• Enthusiasm for Stack Overflow’s evolution and Stack Internal’s role as a trusted context layer for enterprise teams, AI assistants, and agents. #LI-Remote #LI-KS1