Staff Performance Manager - (Bilingual)

The Staff Performance Manager (SPM) is responsible for leading workforce operations within a manufacturing environment, ensuring exceptional employee engagement, performance, attendance, safety, and client satisfaction. This role serves as the primary point of contact for both associates and client leadership, while overseeing high-volume staffing initiatives, employee relations, and workforce management.

The ideal candidate will have a background in staffing, recruiting, HR, or workforce management, experience supporting manufacturing operations, and a proven ability to lead and influence large groups of employees across multiple shifts. Flexibility and responsiveness are critical, as this role may require after-hours support and on-call availability to meet business needs.

Key Responsibilities

• Manage the day-to-day performance and engagement of a large contingent workforce within a manufacturing environment.
• Build strong relationships with client leadership and serve as a trusted workforce partner.
• Lead recruiting, interviewing, hiring, onboarding, and employee retention efforts.
• Conduct associate orientations, safety trainings, and performance coaching sessions.
• Monitor attendance, productivity, turnover, and employee relations concerns.
• Investigate and resolve employee issues, conflicts, and policy violations in a timely manner.
• Partner with recruiting teams to ensure adequate staffing levels are maintained.
• Analyze workforce metrics and develop action plans to improve retention and performance.
• Maintain visibility across multiple shifts and departments to ensure operational coverage and employee support.
• Audit processes and ensure compliance with company policies, client requirements, and employment laws.
• Support workforce planning initiatives during peak production periods.
• Participate in client meetings and provide regular updates regarding staffing and workforce performance.
• Remain available for urgent staffing or employee-related matters outside of regular business hours as needed.

Qualifications

• Demonstrated success managing large groups of employees (100+ preferred).
• Strong employee relations and performance management experience.
• Ability to build relationships with employees at all levels of an organization.
• Excellent communication, problem-solving, and organizational skills.
• Proficiency with Microsoft Office and workforce management systems.
• Ability to work flexible hours and support multiple shifts when business needs require.
• High-volume recruiting experience

Preferred

• Staffing industry experience.
• Experience managing contingent or temporary workforces.
• Knowledge of employment law, HR compliance, and safety practices within manufacturing environments.

Schedule & Work Environment

• Onsite in a manufacturing environment.
• Flexible schedule required.
• Must be available for occasional evenings, weekends, and on-call support.
• Frequent walking throughout production and warehouse facilities. - This role requires heavy visibility on the production floor.