Staff Partner Engineer

You'll work directly with customers and partners to successfully onboard, partner with, and implement Ripple's solutions. You'll partner closely with Ripple's Product and Engineering teams to bring new products and features to market, collecting, refining, and prioritizing customer requirements along the way. You'll serve as the functional and technical specialist responsible for achieving the business objectives of customers, partners, and Ripple alike. You'll drive the design, deployment, and successful usage of new solutions, breaking project objectives down into manageable tasks and guiding internal and external resources through execution. You'll own the entire delivery life cycle, from training and meetings to testing configurations and launch support, helping customers and partners get the maximum benefit from their implementation. Expect to travel to customer and partner locations (20-30%) when work-related travel resumes.

Responsibilities

• Work directly with customers and partners to successfully onboard, partner, and implement Ripple's solutions
• Partner closely with Ripple's Product and Engineering teams to bring new products and features to market and to collect, refine, and prioritize customer requirements
• Serve as the functional and technical specialist to achieve the business objectives of customers, partners and Ripple
• Drive the design, deployment, and successful usage of new solutions
• Break down project objectives into manageable tasks and guide internal and external resources on their execution and progress
• Own the entire delivery life cycle, including training, conducting meetings, testing configurations, and launch support
• Guide customers and partners to achieve maximum benefits from their implementation
• Travel to customer and partner locations when work related travel resumes (20-30%)

Requirements

• 8+ years of IT/software proven experience
• Experience working in software solutions and delivery with major global organizations and industry groups
• Ability to enable real-world, global use cases with new technologies and innovative thinking
• A strong understanding of network principles and design, and an appreciation of financial services networks
• Full understanding of the wider market dynamics, challenges, and technological advancements surrounding Ripple and its customers/partners
• Excellent team-working and interpersonal skills, able to build trust and confidence among customers, suppliers, partners, and colleagues
• Experience driving customer/partner software integration engagements as the go-to person/face of the organization
• Proactive, able to enthuse and lead others and generate energy and momentum
• Ability to analyze and resolve technical issues at a network, database, and/or application level
• Prior experience with institutional crypto custody solutions is a significant advantage
• Hands on experience with software development, ideally writing production grade code

Benefits

• Professional development budget
• Bonuses and equity
• Competitive benefits covering physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend
• R&R days
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy
• Parental leave policies and family planning benefits
• Catered lunches, fully-stocked kitchens with premium snacks/beverages