Staff Business Reinvention Architect

Position Summary:

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.

In the Staff Business Reinvention Architect position, you’ll serve as a senior expert driving enterprise-wide workflow redesign and future-state integration architecture. Leveraging AI, intelligent automation, and data-driven insights, you’ll reimagine how Direct Supply operates across functions and solution groups. As a trusted advisor to senior leadership, you’ll shape transformation frameworks, architect cross-platform solutions, and align strategic initiatives with company goals—ensuring the right technologies power scalable and sustainable business outcomes.

Skills Needed:

• Applies AI and Technology – Identifies opportunities to reinvent workflows that add customer value and boost efficiency using AI and technology. Eagerly learns and integrates new technologies where they matter most. Drives adoption of emerging technologies that enable reinvention.

• Thinks Strategically – Anticipates future trends and aligns actions with long-term objectives. Draws on broad knowledge to craft future-focused plans that effectively translate strategy into action.

• Optimizes Work Processes – Streamlines workflows by harnessing data, AI, and technology. Identifies opportunities for efficiency and incorporates new processes and technology. Defines new success measures.

• Navigates Organizational Dynamics – Knows how to maneuver through both formal channels and informal networks. Engages and influences stakeholders to align business priorities with transformation initiatives. Understands our DS norms and the reasoning behind them.

• Proven ability to lead complex, cross-functional initiatives from strategy through implementation, ensuring solutions drive measurable business outcomes.

• Strong ability to influence senior stakeholders and decision-makers, providing architectural thought leadership and strategic guidance.

• Expertise in developing scalable frameworks and reusable patterns that accelerate transformation and enable enterprise-wide adoption.

What You’ll Do and Impact:

• Deliver scalable, maintainable solutions that drive measurable business outcomes and enterprise-wide impact

• Architect and lead the implementation of end-to-end workflows that redefine operations across functions and solution groups

• Drive enterprise transformation initiatives focused on AI, data, and automation to reinvent core business processes

• Define and execute transformation roadmaps that align with strategic priorities and deliver quantifiable results

• Design and integrate workflows across platforms including Zendesk, RingCentral, CRM, Microsoft 365, and legacy systems to enable a unified business architecture

• Act as a senior advisor to executives and solution leaders, influencing enterprise strategy and securing alignment for large-scale change

• Ensure cohesion between operating model design, technology strategy, and customer-centric outcomes

• Develop reusable frameworks, playbooks, and templates to scale transformation practices across the organization

• Champion the delivery of high-impact solutions that enhance efficiency, system performance, and organizational agility

Experience:

• Bachelor’s degree in Engineering, Computer Science, or related field required; Master’s degree (MBA or technical field) preferred

• 12+ years of experience in enterprise architecture, business process engineering, automation design, or digital transformation at scale

• Demonstrated success architecting and delivering large-scale, cross-functional solutions that span platforms, business units, and technologies

• Deep expertise in intelligent automation, RPA, low-code tools, AI applications, system integration, and workflow orchestration

• Proven ability to influence architectural standards and drive alignment across engineering, product, and business teams

• Strong track record of creating transformation playbooks, system diagrams, and reusable frameworks that accelerate enterprise adoption

Additional Items of Interest:

• Strong track record of delivering technical innovation that improves system performance and user outcomes.

• Experience leading high-complexity, enterprise-wide transformation initiatives from design through implementation.

• Deep technical fluency and ability to guide solution design across workflow and automation platforms.