SRSS Intake Case Manager

Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?
With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
About Role
The Status Resolution Support Service (SRSS) is a Department of Home Affairs-funded program that supports eligible asylum seekers living in the community while they await the outcome of their visa assessment. The program provides targeted support to people experiencing significant vulnerability due to factors such as financial hardship, visa status, health concerns or complex personal circumstances, helping them access essential services and work towards stability and resolution.
About You
The Case Manager (Intake) is responsible for assessing the eligibility and needs of vulnerable asylum seekers applying for SRSS services, completing holistic intake assessments and applications to the Department of Home Affairs, and providing initial case management support through timely case planning for approved applications.
Working within a small specialist team and reporting to the SRSS Intake Team Leader, the role supports single adults and families in the community who are awaiting visa outcomes and experiencing heightened vulnerability due to economic, visa or health circumstances, while also contributing to other program tasks as required, such as acting as an Independent Observer for unaccompanied minors.
Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.
Essential Criteria

Bachelor in Community Services/Welfare or related discipline.
Minimum two years’ casework experience, ability to work independently on general tasks with minimal supervision.
Understanding of case management/assessment approaches and theoretical frameworks
Experience working with CALD clients

About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits

Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
Access to in-house training and learning opportunities for professional development and growth.
Access to our inhouse wellbeing programs
Working alongside professional and dedicated team members all wanting to make a difference in our communities

About our Recruitment Process
SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment. All staffs who work on, support, or manage Queensland child-related work must hold a Blue Card, even if they are not based in Queensland.
Our Commitment to Diversity
SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.
To Apply
If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.
Applications close 21st October 2026
If you would like more information on the recruitment process, please contact the talent acquisition team at [email protected] or [email protected] or call us at 0468 836 759
We do not require recruitment agency support for this vacancy. Unsolicited applications, resumes and contact by recruitment agencies will not be considered.
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.
SSI is disability-inclusive and committed to ensuring an equitable and accessible application process for all candidates. We encourage applications from people of all abilities. Our Talent Acquisition team can provide reasonable adjustments throughout the process.
Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.