SRE L1 Support/Cloud Platform Ops Engineers

You monitor GPU clusters, networks, storage systems, and environmental sensors; respond to alerts and execute incident runbooks; triage and replace hardware; perform standard remediation; collect diagnostics for escalation; manage incident tickets; complete physical data center tasks; conduct shift handoffs; maintain runbooks; and assist with hardware deployment, firmware updates, and inventory management.

Responsibilities

• Monitor GPU cluster health, network status, storage systems, and environmental sensors
• Respond to alerts and execute runbooks for GPU, network, node, and storage incidents
• Identify failed GPUs, NICs, PSUs, disks, and cables
• Execute GPU resets, node drains and reboots, link reseating, and BMC recovery
• Collect logs, DCGM output, network diagnostics, and hardware health reports for escalation
• Manage incident tickets through resolution or escalation
• Perform cable installation, hardware swap-outs, rack and stack, and labeling
• Execute shift handoffs with the APAC operations team
• Maintain and update operational runbooks
• Assist with hardware deployment, firmware updates, and inventory management

Requirements

• 2+ years of experience in NOC, data center operations, or IT support
• Basic Linux system administration
• Familiarity with Prometheus, Grafana, Nagios, or equivalent monitoring tools
• Experience with ServiceNow or Jira Service Management
• Ability to perform rack and stack, cabling, and hardware replacement
• Strong communication skills
• Ability to work 8AM-8PM PST shifts with rotation

Benefits

• Attractive welfare benefits