SRE

Who We Are

Fulcrum Digital is a global AI-first enterprise transformation company with over 25 years of experience. We partner with enterprises across financial services, insurance, healthcare, retail, manufacturing, higher education, and logistics to move from AI experimentation to scalable business outcomes. Fulcrum Digital works with over 100 global clients, including Fortune 500 enterprises, combining deep industry expertise with capabilities in enterprise AI, digital engineering, cloud modernisation, platform integration, and generative AI.

As a Site Reliability Engineer, you will own the health, stability, and performance of a production environment supporting one of our client engagements. You will define how applications are monitored and supported, drive automation across deployment and operations, and work closely with development teams to reduce incidents and improve resiliency over time. This role suits someone with a strong service ownership mindset who enjoys connecting the dots across a complex technology stack and working with a global team across multiple time zones.

• Plan, manage, and oversee all aspects of the production environment.

• Define strategies for application performance monitoring and optimization in production.

• Design, develop, and standardize monitoring and alerting mechanisms for supported applications.

• Respond to incidents, improve the platform based on feedback, and measure the reduction of incidents over time.

• Take a holistic approach to problem solving during production events, connecting the dots across the full technology stack to optimize mean time to recover (MTTR).

• Analyze ITSM activities for the platform and provide a feedback loop to development teams on operational gaps or resiliency concerns.

• Engage in and improve the whole lifecycle of services, from inception and design through deployment, operation, and refinement.

• Support services before they go live through system design consulting, capacity planning, and launch reviews.

• Maintain live services by measuring and monitoring availability, latency, and overall system health.

• Support code deployments into multiple lower environments, supporting current processes while automating wherever possible.

• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead on DevOps automation and best practices.

• Scale systems sustainably through automation, pushing for changes that improve both reliability and velocity.

• Collaborate with a global team spread across tech hubs in multiple geographies and time zones, sharing knowledge and explaining processes and procedures to others.

Requirements