SRE Engineer
Apple · Shanghai ·
- Seniority
- Senior
- Category
- SRE
- Company size
- 1000+
Apple · Shanghai ·
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Build and scale Apple’s SRE ecosystem using Kubernetes, GitOps, and observability tools to ensure reliability of global customer-support systems handling billions of interactions.
Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.
Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.
Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience — from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe.
As an SRE at Apple, you will be part of a team who will implement and maintain best-in-class devops practices, work on complex technical challenges related to scalability, reliability and performance of Apple B2B systems. You will be managing the lifecycle of machine learning models in production and non-production environment. You will be responsible for continuously assessing and improving system processes, detecting anomalies, identify the areas of optimization and implementing solutions to enhance system reliability and performance. You should have a passion for programming and a good conceptual understanding of the operating environment - JVM, Operating System, File Systems, Network Protocols. Technical expertise, strong communication skills and teamwork are essential requirements for this role as it involves working with both technical and non-technical groups within Apple and externally with our supply chain partners.
We are looking for a Senior SRE Engineer who can design, build, and scale a modern SRE ecosystem from scratch. This role requires deep hands-on expertise, strong architectural thinking, and the ability to establish GitOps-driven, cloud-native CI/CD platforms using the latest technologies. The ideal candidate will act as a foundational engineer and technical leader, defining standards, tooling, automation, and reliability practices across the organization.
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