Sr Technical writer

Title : Sr Technical writer

Location : Tucson, AZ

Duration : 12 months

Core responsibilities:

• Create and edit existing templates in the outsourced Email Service Provider tool (Exact Target) and the Intuit IT platform which includes version controlled content management (i.e. Perforce), HTML editing, variable attribute management, and the creation of conditional logic to drive content that aligns with predefined business rules.

• Create and maintain transactional communication (TC) wireframes (content) to use as the input to create and maintain email templates.

• Conduct content development sessions with business stakeholders in order to create customer messaging that fits within the architectural capabilities of the current enterprise communications platform.

• Apply copy/edit expertise to content to ensure concise, clear, and accurate information is consistently communicated to our customers via the ETC platform.

• Work with Privacy, Legal, and Regulatory Compliance teams to ensure all ETC communications are compliant with laws and regulations (domestic and global).

• Identify opportunities for improvements to the Intuit Enterprise Transactional Communications (ETC) platform and drives resulting feature requests through the GES prioritization and execution processes.

• Support content maintenance (Transactional Effort Request Form) requests submitted by the business when content or creative images need to be changed in existing email message types.

• Manage testing of all ETC output in different browsers and devices as required. Provides input to ensure end to end quality is built in and verified prior to release to production.

• Provide backup to other Content Developers and Finance (ETC) Correspondence leads as needed.

• Develop proficiency using Exact Target tools and recommend / implement the best approach to support more complex business needs and global expansion.

• Develop an understanding of systems that trigger communication events well enough to create meaningful and accurate communications to customers in the ETC platform.

• Support emerging communication methods as they evolve as transactional communication mediums. (SMS, Social Media, etc).

ROLES/RESPONSIBILITIES/DUTIES:

Program Management and Execution: Support cross-functional execution of Enterprise Transactional Communication (ETC) system enhancements, from requirements gathering, design and testing to timely, high quality delivery of solutions in accordance with stated business and technical objectives. Executes against all key deliverables within projects and/ or agile scrum teams.

Business Analysis: Drives inclusive process for capture and analysis of business requirements with key internal customers. Working with the business teams, ensure business requirements are understood and clearly documented. Then, working with the engineering teams, quickly assess development feasibility accurately setting internal customer expectations during the requirements gathering phase. Works closely with our Email Service Provider (Exact Target), Product Management, Design, Development and QA teams to accurately scope projects. Negotiates scope effectively to deliver for all three stakeholders.

Compliance and Controls Mgmt: Ensures all improvements are tested and effectively implemented. Also, ensures all processes are executed efficiently and in conjunction with business requirements and timelines. Balances compliance, requests for automation, and process fix opportunities with cost implications, simplification and minimization of customizations and consistently makes the right strategic trade-offs.

Regards,

Praveen,

Technical Recruiter,

830 Stewart DR, Suite # 241 Sunnyvale, CA-94085

Office: (408)-496-3744. |Fax: 408-716-2410

Email: [email protected] |Web: www.svtechsystems.com

Gtalk: [email protected]

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