Sr. Technical Consultant - Genesys
Cobden & Carter International · Taguig, Metro Manila, Philippines ·
- Seniority
- Senior
- Category
- Solutions engineering
- Experience
- 3+ years
About the Role:
A Genesys PureEngage Tech Consultant opportunity has become available in a BPO company in Manila.
Responsibilities:
- Identify, Coordinate, Document RCA for P1 and P2 issues
- Update KT for any new Issues and set up process to proactive alert and fix for issues
- Identify any potential issues in Routing, WWE, Digital, Platform and propose the fix/solution with team.
Requirements:
5+ years experience in Genesys, On Prem Technology
o Genesys Engage
o SIP Cluster, SIP
o ORS, URS, Composer, SCXML
o WWE, WDE
o CHAT, GMS
o GRE, GRAT
3+ years experience in Amazon Connect
o Cloud Watch
o Log Insights
o Connect Flows
o Agent CCP
o Lambda
Solid communication Skills both Written and Verbal
Multi-task in a complex production environment
Genesys Framework and Troubleshooting knowledge
Midlevel DB and Linux/Unix Skills
Should be ready to work in Multi Shift On-Call Rotation Model
Work Setup:
Shift: Night shift
Setup: Hybrid
Location: Taguig but also open to QC, Makati, and Muntinlupa depending on your preference
By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.