Reporting to the Senior Manager of Solutions Consultant Global, the Senior Solutions Consultant - International is responsible for managing strategic technical relationships and ensuring success for our phishing defense clients and will be externally facing and offer opportunities to: interact regularly with clients, deliver tailored solutions, address challenges as they arise, facilitate product adoption, and position Cofense as a trusted partner. This role will liaise internally across multiple international teams including Sales, Support, Customer Success, Solutions Engineering, Professional Services and Product Management; always with an eye for client satisfaction and development.
Essential Duties/Responsibilities
- Serve as a technical point of contact and go-to advisor for strategic Cofense clients in the META, APAC and European regions
- Develop relationships with key stakeholders within assigned accounts to understand their business and security objectives to support Cofense teams with the customer onboarding and implementation of Cofense solutions
- Coordinate activities across Cofense Sales, Support, Implementation and Product Management teams to ensure high levels of customer satisfaction.
- Use developed relationships to identify opportunities to grow Cofense revenue through increased product adoption.
- Have strong technical understanding of Cofense solutions.
- Support sales and customer success teams through the delivery of technical pre-sales support, solution demos, Proof of Concepts and health checks.
- Contribute to the completion of technical sales documentation, such as Security Questionnaires, RFI’s and RFP’s
- Contribute to the development of best practice for the implementation and value realization of Cofense solutions.
- Ensure international implementations follow Cofense best practices and customer value is being realized.
- Document all customer interactions in the Cofense CRM system
- Ability to travel throughout the META, APAC and European regions as needed.
- Provide architectural and network support related to implementing Cofense products, for the Solutions Consulting Team.
- Technically mentor Solutions Consulting team
- Other duties as assigned.
Knowledge, Skills and Abilities Required
- High attention to detail and ability to handle multiple initiatives and priorities to completion
- Capability to present technical information to a variety of audiences
- History of creating rapport with customers, from technicians to C-Level executives
- TCP/IP networking skills
- Strong knowledge of Exchange Server/Microsoft 365, Exchange Web Services and Graph
- Knowledge of Splunk SOAR, ServiceNow SIR and Palo Alto XSOAR/XSIAM
- Understanding of Enterprise Email clients and Mail Infrastructure and Email security solution.
- Familiarity with SMTP, IMAP, HTTP/HTTPS, TLS and other Internet protocols
- Intermediate understanding of Proxies, LDAP/Active Directory, and other enterprise related technologies
- Strong knowledge of Virtual and Cloud environments (VMWARE, AWS, Azure)
- Strong network skills (Firewalls, Load Balancers, switches, and network interfaces)
- Strong Linux and Windows troubleshooting - understanding basic partitioning, system services, standard logs files, and system commands
- Excellent verbal and written communications skills
- Scripting experience (PowerShell, Bash, Python, etc.) useful
Education and/or Experience:
- Bachelor’s Degree preferred in areas of: Mathematics, Computer Science, Information Technology
- 5+ years of direct, hands-on advanced technical experience in the areas of computer security and Windows & Linux enterprise infrastructures
- 3+ years supporting customers in Technical Account Management, Pre Sales, Consulting or similar role
- Experience using Salesforce or other CRM tracking tool
- Technical experience in systems or network security engineering in a consulting atmosphere preferred
- IT Security & Networking certifications
- Disclaimer-
The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. This job description is not a contract of employment, either express or implied. Employment with Cofense will be voluntarily entered into and your employment is considered at will. Cofense reserves the right to alter the job description at any time without notice.