Sr. Solution Design Manager

Where Human Connection Fuels Possibility ​

At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. ​

Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource.

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Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.​

And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. ​

That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.​

We have a passion for excellence and genuine care for the people making it possible.

Maritz Solution Designers are central to business development and essential to successful launches. They bring both business acumen and technical literacy. They balance creative problem solving with practicality, building visions and then leading teams that bring them to life.

The Senior Solution Design Manager owns the technical solution from qualified opportunity through launch, ensuring what is sold can be delivered and what is delivered matches what was sold.

The Senior Solution Design Manager supports late-stage sales efforts, ensuring each opportunity moves forward with clear scope and sound feasibility, then manages it to launch after sale to provide strong delivery continuity.

This role is ideal for someone who loves solving complex client problems at the intersection of strategy, technology and delivery. The right candidate will be energized by shaping solutions early, bringing clarity to ambiguity, influencing cross-functional teams and staying close to implementation to see the solution come to life.

What You'll Be Doing

40% - TECHNICAL SOLUTION DEFINITION, SCOPE AND FEASIBILITY: Leads technical discovery and requirements definition for qualified opportunities, via late-stage sales presentations, demos and engagement in the sales process as a subject matter expert. Directs development of POCs when relevant. Develops solution recommendations and collaborates with Product, Delivery and other subject matter experts on architecture approaches. Assesses platform fit, product versus custom decisions, technical risks, scope boundaries and customization needs. Provides effort estimation, scoping and pricing inputs for technology solutions, and helps ensure SOWs accurately reflect the technical solution, delivery assumptions and feasibility considerations.

40% DELIVERY MANAGEMENT AND LAUNCH READINESS: Leads through implementation and launch, guiding the implementation team and protecting continuity between what was sold and what is delivered. Owns scope governance during implementation, responsible for launch readiness, and leads Client Success handoff. Helps teams resolve solution questions, manage scope implications and maintain alignment to the approved technical approach.

20% PRODUCT GOVERNANCE AND SOLUTION STANDARDS: Maintains deep knowledge of Maritz platforms, product capabilities, technical guardrails and delivery standards. Helps determine when to use reusable capability versus custom development, identifies product patterns that should inform the backlog, and supports consistent solutioning across opportunities. Brings current knowledge of engagement technology, loyalty and incentive program operations, client needs and competitive expectations into solution recommendations.

What You'll Bring

• Minimum of Bachelor’s degree or equivalent related experience required.

• 7 plus years of experience in technology solutioning, solution architecture, product implementation, technical program management, loyalty or incentive program delivery, or a related professional field required.

• Experience translating client needs into technical requirements, scope, estimates and implementation-ready solutions preferred.

• Strong understanding of loyalty and incentive programs, engagement technology platforms, Maritz products and services, delivery operations, product guardrails and the overall approach to building scalable client solutions preferred.

• Strong ability to collaborate with others and strategic leadership skills. Proven ability as coach, mentor and leading others.

• Excellent organizational and project management skills with an ability to work under tight deadline pressure.

• Professional written and oral communications skills with proven ability to present strategic recommendations.

• Proficient in Microsoft Office Suite.

Things You Should Know

• This is a hybrid role based in Fenton, MO (Tuesday | Wednesday | Thursday).

DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!

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Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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