“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club.
We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!
This role sits in the Connected Products organization within Technology & Digital for Disney Experiences.
The Sr Site Reliability Engineer will report to the Manager of Technology.
About The Role & Team:
The Connected Products organization is responsible for the design, implementation, deployment, and ongoing support of embedded device solutions and RF/IoT applications. In addition, the team supports a variety of camera-based initiatives, including computer vision, facial recognition, and other advanced sensing technologies.
What You'll Do:
- Implement, support, and optimize complex sensor systems that integrate multiple protocols and technologies.
- Troubleshoot and enhance electrical, mechanical, and sensor-based systems to ensure reliability and performance.
- Configure, calibrate, and validate hardware parameters to achieve optimal system operation.
- Manage and administer Linux and Windows environments, while learning and supporting proprietary device platforms.
- Participate in an on-call rotation to address critical incidents, system failures, and operational issues outside of standard business hours.
- Develop technical documentation, training materials, and service procedures for technicians and support teams.
- Conduct routine system assessments, preventative maintenance, and calibration verification activities.
- Maintain cybersecurity platforms and support vulnerability management efforts across the department.
- Stay current with emerging technologies, industry trends, and best practices to drive continuous improvement.
Required Qualifications:
- Minimum of 5 years of related professional experience.
- Experience working in Agile development environments.
- Applied understanding of observability principles and associated monitoring tools.
- Experience with cloud platforms including AWS, Azure, and Google Cloud.
- Proven ability to collaborate in building reliable and scalable enterprise systems.
- Strong problem-solving skills with the ability to identify and resolve root causes in large-scale distributed systems.
- Proficiency in Linux administration, troubleshooting, and security practices.
- Experience leading technical projects and ensuring successful delivery.
- Ability to partner effectively with Security Operations teams to implement secure solutions.
- Strong troubleshooting capabilities across systems, networking, and application code.
- Proficiency with RF technologies and connected devices, with a proactive approach to continuous learning and professional development, including an interest in emerging data engineering tools and methodologies.
Preferred Qualifications:
- 8+ years of experience working with distributed systems.
- Expertise in Bluetooth and NFC technologies.
- Experience with vulnerability management and cybersecurity platforms such as Wiz.io.
Required Education:
Bachelor’s degree in Electrical Engineering, Electronics Engineering, Information Systems, Software Engineering, Computer Science, or a related field, and/or equivalent professional experience.
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The hiring range for this position in Orlando, FL is $135,200 to $181,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.