Sr Salesforce Analyst

We are seeking a highly skilled Senior Salesforce Analyst with 7+ years of Salesforce administration experience to support the day-to-day operation, configuration, and optimization of our Salesforce environment. This role is responsible for user administration, security model management, ticket resolution, configuration changes, and troubleshooting support to ensure a stable and efficient Salesforce platform. This is a hybrid role based in our Denver office, with employees expected on-site 2–3 days per week. Candidates must reside in the Denver metro area.

Key Responsibilities:

• Manage Salesforce user administration, including roles, profiles, permission sets, and access controls
• Support and resolve Tier-1 and Tier-2 tickets, with Tier-2 issues focused on Salesforce configuration updates
• Perform minor automation and configuration changes, including:
  • Flow updates
  • Approval process adjustments
  • Validation rule maintenance
• Troubleshoot Salesforce issues and provide effective support and root-cause resolution
• Partner with business stakeholders to gather and translate business requirements into well-defined Salesforce solutions and configuration changes
• Collaborate with Solutions Architects, Developers, QA, and DevOps to design, validate, and push changes through to production
• Work closely with business users and technical teams to ensure proper system support and alignment with business needs
• Maintain data security, system integrity, and adherence to Salesforce best practices
• Document support activities, configuration changes, and resolutions as needed

Basic Qualifications:

• 7+ years of Salesforce Administrator experience
• Strong understanding of Salesforce user management and security model
• Experience managing roles, profiles, and permission sets
• Experience handling Tier-1 and Tier-2 support tickets
• Hands-on experience with Salesforce configuration
• Strong troubleshooting and support skills
• Proven ability to work with business stakeholders and translate requirements into actionable Salesforce solutions, collaborating with Business Solutions Architects, Dev, QA, and DevOps to push changes to production

Preferred Certifications:

• Salesforce Administrator
• Salesforce Advanced Administrator
• Experience working with Copado deployments, Service Cloud Voice, and Agentic AI is a plus

About Jeppesen ForeFlight:

Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making.

Why You Should Join (USA):

At Jeppesen ForeFlight, we know you want a rewarding career. To do that, you need challenging projects, a good work environment, and awesome coworkers. We believe in our employees, and we empower them to make a direct impact on our products and services messaging. We strive to provide our team and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits package includes but not limited to the following:

• Medical, dental, vision insurance with Employer paid health premiums
• Open PTO Policy
• 401(k) with up to 10% company matching and immediate vesting
• 12 Weeks Paid Parent Leave
• Flight Training Rewards

Pay is based upon candidate experience and qualifications, as well market and business considerations: Summary Pay Range: $122,000-$150,000

Jeppesen ForeFlight – EOE including Disability/Vets | Pay Transparency | E-Verify Participant

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