Senior Salesforce Administrator & Data Cloud Lead
Reports to: Director, Data and Analytics
Employment: Full-Time, Exempt
Company Summary
StationMD is a telehealth company dedicated to serving individuals with intellectual and/or developmental disabilities (I/DD). All StationMD clinicians are board-certified and specially trained to treat individuals with I/DD. Clinicians are available 24/7 via telemedicine for urgent and non-urgent medical matters. StationMD also offers scheduled psychiatry visits via telemedicine to individuals with I/DD. In providing this suite of services, StationMD enables individuals with I/DD faster access to high-quality care and substantially reduces unnecessary medical costs.
Position Summary
This role serves as StationMD’s senior Salesforce platform administrator and Data Cloud lead to manage day-to-day Salesforce administration, optimize our Data Cloud implementation, provide light development support, and contribute to platform architecture decisions. This position complements our existing Salesforce Developer & Automation Engineer by focusing on platform administration, data governance, Data Cloud management, and solution design while handling routine development tasks such as Flows and formula-based customizations. The position requires close collaboration with cross-functional teams to ensure data integrity, user enablement, scalable architecture, and optimal utilization of Salesforce's data capabilities.
Essential Duties & Responsibilities
Salesforce Administration:
- Manage Salesforce user administration including Permission Sets, Roles, Profiles, and security settings
- Handle user provisioning, deactivation, and access management across the organization
- Configure and maintain standard Salesforce functionality including objects, fields, page layouts, record types, and validation rules
- Manage sandbox environments and coordinate deployment processes
- Stay current with Salesforce releases, new features, and best practices to continuously improve system performance
- Provide technical support to end users across departments and troubleshoot system issues
- Train team members on Salesforce features and functionality
Light Development:
- Build and maintain Salesforce Flows for business process automation
- Create and manage formula fields, validation rules, and roll-up summaries
- Write basic SOQL queries for reporting and data extraction needs
- Develop simple Lightning page customizations and app configurations
- Partner with the Salesforce Developer & Automation Engineer on more complex development projects requiring Apex or Lightning Web Components
Architecture & Solution Design:
- Contribute to Salesforce architecture decisions, ensuring scalable and maintainable solutions
- Design and optimize data models, object relationships, and schema structures
- Evaluate declarative vs. programmatic approaches and recommend appropriate solutions
- Document architectural standards, design patterns, and best practices for the Salesforce platform
- Assess platform limits and governor limits when planning new features or integrations
- Participate in technical design reviews alongside the Salesforce Developer & Automation Engineer
- Provide input on integration architecture patterns for data flowing into and out of Salesforce
Data Cloud Management:
- Oversee Salesforce Data Cloud implementation and manage various data streams for optimal data flow
- Configure and maintain data model objects, identity resolution rules, and calculated insights
- Build and manage segments, activation targets, and data actions within Data Cloud
- Monitor data ingestion processes and troubleshoot data quality issues
- Develop and optimize data mappings between source systems and Data Cloud
- Design Data Cloud architecture to support analytics and activation use cases
Data Governance & Quality:
- Ensure Salesforce data hygiene, scalability, and system reliability through proactive monitoring and maintenance
- Implement and enforce data governance policies and standards
- Conduct regular data audits and cleansing activities
- Provide data backup/restore, business continuity, and disaster recovery support to ensure system uptime and data protection
- Monitor system performance metrics and recommend improvements to enhance user experience and data accuracy
Reporting & Analytics Support:
- Create, maintain, and manage comprehensive Salesforce reports and dashboards to support Growth, Operations, and Finance departments
- Support the Data and Analytics team with data extraction and preparation needs
- Develop and maintain technical documentation for Salesforce configurations and Data Cloud setup
Collaboration:
- Collaborate with non-technical stakeholders to understand business needs and deliver user-friendly, intuitive solutions
- Partner with the Salesforce Developer & Automation Engineer on projects requiring both administration and development expertise
- Participate in strategic planning sessions to identify technology solutions that support business growth objectives
Qualifications
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field
- 3+ years of hands-on Salesforce administration experience
- Salesforce Administrator certification required; additional certifications preferred:
- Advanced Administrator
- Platform App Builder
- Data Cloud Consultant
- Data Architect or Application Architect (a plus)
- Experience with Salesforce Data Cloud or CDP platforms strongly preferred
- Demonstrated experience contributing to Salesforce architecture and data model design
- Proficiency with Salesforce Flow Builder and declarative automation tools
- Strong understanding of CRM architecture, data modeling, and best practices
- Experience with data management, ETL processes, and data quality tools
- Familiarity with SOQL and formula writing
- Proficiency in creating reports, dashboards, and data visualizations
- Excellent problem-solving and analytical skills
- Strong verbal and written communication skills with ability to explain technical concepts to non-technical stakeholders
- Detail-oriented mindset with focus on clean data, security protocols, and scalable system design
- Experience in healthcare technology or regulated industries preferred
- Ability to manage multiple priorities simultaneously
HealthTech Partners, Inc / StationMD PC is an equal opportunity employer.