Key Responsibilities Quality Management & Compliance
- Lead the development, implementation, and maintenance of quality systems and procedures.
- Ensure compliance with customer requirements, regulatory standards, and quality management systems such as ISO 9001 and IATF 16949.
- Create and maintain quality documentation, including PFMEAs, Control Plans, Process Flow Diagrams, SPC plans, and work instructions.
- Conduct internal, process, product, and supplier audits.
Problem Solving & Corrective Actions
- Lead complex root cause investigations using 8D, 5 Why, Fishbone Diagram, Fault Tree Analysis, and statistical methods.
- Drive corrective and preventive actions (CAPA) to closure and verify effectiveness.
- Analyze quality trends, warranty claims, customer complaints, and manufacturing defects to identify systemic issues.
Customer Quality
- Act as the primary quality contact for customers regarding quality concerns and corrective actions.
- Lead customer complaint investigations and response activities.
- Participate in customer audits, reviews, and business meetings.
- Ensure timely completion of customer-required quality documentation and reporting.
Manufacturing & Process Improvement
- Monitor process capability and product performance using SPC and other statistical tools.
- Lead continuous improvement projects focused on reducing defects, waste, and cost of poor quality.
- Support new product launches by leading APQP, PPAP, validation, and process qualification activities.
- Collaborate with manufacturing, engineering, and operations teams to improve process performance.
Supplier Quality
- Support supplier qualification, development, and performance improvement initiatives.
- Lead investigations of supplier quality issues and implement corrective actions.
- Review supplier PPAP submissions and quality documentation.
Leadership & Mentoring
- Provide technical guidance and mentoring to Quality Engineers and Quality Technicians.
- Lead cross-functional teams in quality improvement initiatives.
- Develop and track quality KPIs and present performance metrics to management.
- Promote a culture of quality and continuous improvement throughout the organization.
Required Qualifications
- Bachelor's degree in Engineering, Industrial Engineering, Manufacturing Engineering, Quality Engineering, or a related field.
- 5-8+ years of quality engineering experience in a manufacturing environment.
- Strong knowledge of quality tools and methodologies.
- Experience with customer and supplier quality management.
- Proficiency in statistical analysis and data-driven decision making.
- Strong project management and leadership skills.
- Excellent written and verbal communication skills.
Preferred Qualifications
- ASQ Certified Quality Engineer (CQE).
- Six Sigma Green Belt or Black Belt certification.
- Certified Lead Auditor (ISO 9001/IATF 16949).
- Experience in automotive, aerospace, electronics, medical device, or high-volume manufacturing environments.
- Experience with Minitab, Power BI, SAP, IQMS, or quality management software.
Technical Skills
- APQP
- PPAP
- PFMEA
- Control Plans
- SPC
- MSA
- GD&T
- Root Cause Analysis
- Lean Manufacturing
- Six Sigma
- Problem Solving (8D, A3, DMAIC)
- Risk Assessment
- Data Analytics & Reporting
Key Performance Indicators (KPIs)
- Customer PPM Reduction
- Internal Scrap and Rework Reduction
- First Pass Yield (FPY)
- Cost of Poor Quality (COPQ)
- Audit Findings Closure Rate
- Corrective Action Effectiveness
- Supplier Defect Rate
- Customer Complaint Resolution Time
- Process Capability Improvements (Cp/Cpk)
- Quality Improvement Project Savings
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
• High-Performance Culture• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength
VERTIV BEHAVIORS
- Own it
- Act with urgency
- Foster a customer-first mindset
- Think big and execute
- Lead by example
- Drive continuous improvement
- Learn and seek out development
- Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected].
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