Sr. Project Manager

Position Objective:
We are looking for a Project Manager who can ensure the successful delivery of projects that meet or exceed client expectations. The ideal candidate will excel in direct client management, both in-person and virtually, and proactively understand client-specific use cases and requirements. Technical background with experience managing software projects through an SDLC required.
Supervisor:
Project Services Manager
Supervisory Responsibilities:
Not applicable; individual contributor
Summary of Position:
The Project Manager plays a pivotal role within our organization, responsible for ensuring the successful delivery of projects that meet or exceed client expectations. This role involves direct client management, both face-to-face and virtually, and requires a proactive approach to understanding client-specific use cases and requirements.
Responsibilities:

• Face-to-face and virtual client management for software implementations
• Manage and execute multiple simultaneous projects from initiation to closure
• Take ownership and be accountable for project outcomes, ensuring they align with client expectations and deliver tangible value
• Collaborate and work closely with clients to gain insights into their unique use cases and requirements, shaping the project’s objectives and scope.
• Gather effort estimates, prepare work breakdown structures, and define project schedules in a formal project plan
• Coordinate and track the internal progress of the project, ensuring milestones and deliverables are met in a timely manner
• Create and manage tickets for client-requested features, ensuring a clear understanding of user stories and business requirements
• Prioritize work to best meet deadlines and proactively optimize teams’ time and effort
• Identify, manage, and mitigate risks and issues, providing proactive communication to stakeholders and clients
• Develop and conduct presentations and demos, and other formal communications, to articulate project value and progress
• Drive the Change Management procedures for assigned projects
• Maintain Project Artifacts and implement versioning procedures throughout team
• Maintain effective communication channels with both internal and external stakeholders, ensuring transparency and alignment
• Provide escalation management by addressing and resolving client escalations efficiently, while maintaining client satisfaction
• Provide internal training and mentoring on Project Management best practices