Role Description

Project Leadership & Customer Engagement

• Serve as the primary point of contact and trusted advisor for customers, internal stakeholders, and project teams throughout the project lifecycle.

• Host, plan, and facilitate project kickoff meetings with customers, sales teams, engineering, and delivery stakeholders to establish project objectives, success criteria, roles, responsibilities, timelines, and expectations.

• Lead multiple concurrent customer-facing and internal initiatives across Data Center Infrastructure, Artificial Intelligence (AI), Cybersecurity, and related technology solution domains.

• Provide proactive project leadership from opportunity engagement and solution validation through implementation, deployment, and project closure.

• Conduct regular governance reviews, status meetings, executive briefings, and customer updates to ensure alignment and transparency.

Project Planning, Execution & Delivery

• Develop and maintain comprehensive project plans, schedules, milestones, resource requirements, and communication plans to ensure successful delivery within scope, budget, and schedule.

• Manage project execution utilizing PMI-based project management methodologies, tools, and best practices.

• Track project deliverables, dependencies, critical milestones, risks, and action items while adjusting project plans to accommodate changing priorities, urgent customer requests, and evolving business requirements.

• Drive project activities to completion and ensure all customer commitments and contractual deliverables are achieved.

Technical Validation & Solution Readiness

• Validate customer requirements, technical configurations, statements of work, bills of materials (BOMs), and build documentation to ensure accuracy, completeness, and alignment prior to project execution.

• Partner with Engineering, Presales, and Solution Architects to verify design approvals and deployment readiness before project commencement.

• Review implementation plans and coordinate readiness activities to ensure successful deployment outcomes.

Cross-Functional Coordination & Resource Management

• Coordinate and align activities across Sales, Presales, Engineering, Integration Center Operations, Warehouse Operations, Logistics, Delivery Services, Data Center Operations, AI, Cybersecurity, and Customer teams.

• Verify inventory availability and stock levels for project-related equipment and materials prior to project initiation.

• Coordinate domestic and international shipping, logistics, delivery schedules, and deployment activities to meet customer requirements.

• Facilitate resource planning and scheduling activities, including field engineers, technicians, integration teams, and third-party vendors.

Customer Satisfaction & Communication Management

• Maintain consistent and effective communication with customers and internal stakeholders to ensure expectations are clearly understood and managed.

• Keep customers and project teams informed of upcoming milestones, dependencies, project health, risks, and action items.

• Build strong customer relationships through proactive engagement, responsiveness, and effective issue resolution.

• Ensure timely communication of project changes, impacts, risks, and decisions to all relevant stakeholders.

Risk, Issue & Escalation Management

• Proactively identify, evaluate, and mitigate project risks, assumptions, constraints, and dependencies.

• Serve as the primary escalation point for project-related issues and coordinate resolution efforts across customers, vendors, partners, and internal organizations.

• Engage leadership and escalation management resources when necessary to facilitate resolution of critical issues and maintain project momentum.

• Develop mitigation strategies and recovery plans to minimize project impacts and improve delivery outcomes.

Governance, Documentation & Reporting

• Maintain project governance artifacts including project plans, RAID logs, status reports, executive dashboards, meeting minutes, decision logs, and change requests.

• Record, document, and distribute meeting minutes and action items for project meetings, governance reviews, customer calls, and executive discussions.

• Provide accurate project reporting, forecasts, and performance metrics to leadership and stakeholders.

• Ensure compliance with PMO governance standards, project methodologies, and organizational processes.

Operational Management

• Support project forecasting, resource planning, and tracking activities.

• Monitor project performance and manage scope changes through established change control processes.

• Ensure operational readiness and coordination across all delivery functions to achieve successful project outcomes.

Continuous Improvement & Organizational Maturity

• Lead post-project reviews, lessons learned sessions, and project retrospectives to identify improvement opportunities.

• Analyze project outcomes and implement process enhancements to improve delivery efficiency, customer experience, quality, and scalability.

• Contribute to the continuous improvement and maturity of the IDCS PMO through standardization, governance enhancements, knowledge sharing, and best practice adoption.

• Mentor and support junior project managers while promoting a culture of accountability, collaboration, and operational excellence.

Behaviors and Competencies

Collaboration and Influence: Builds partnerships and trust across stakeholders to achieve shared outcomes without positional authority.

Strategic Orientation: Connects project work to organizational priorities and anticipates downstream impacts.

Execution Discipline: Maintains structure, organization, and precision across multiple simultaneous projects.

Communication Excellence: Delivers information clearly, concisely, and appropriately for diverse audiences.

Adaptability and Resilience: Quickly adjusts to shifting priorities or constraints while maintaining a positive approach.

Accountability and Ownership: Delivers on commitments and upholds high standards of integrity, reliability, and quality.

Skill Level Requirements

Education

• Bachelor's Degree in Business, Management, Information Technology, Engineering, Computer Science, or related field.

Experience

• 8+ years of Project Management experience managing complex technology projects.

• 5+ years leading large-scale infrastructure, Data Center, AI, Cybersecurity, or cloud initiatives.

• 7+ years of experience managing customer-facing engagements from initiation through closure.

• Demonstrated success leading multi-disciplinary teams across multiple workstreams.

• Experience presenting project updates to executive leadership and customers.

• Strong background in risk management, governance, and stakeholder communications.

Required Skills

• Detail oriented with strong time management and prioritization skills.

• Capable of determining priorities, goals, and objectives of assigned projects and tasks.

• Excellent multitasking, follow-up, and execution of assignments.

• Excellent organizational skills.

• Ability to clearly document and communicate project tasks and progress.

• Ability to work independently and in a team environment.

• Excellent communication, interpersonal, and strategic thinking skills.

• Ability to effectively work in a team environment and under general supervision.

• Understanding and adherence to PMI basic principles.

• Ability to manage several projects simultaneously and ensure accurate status updates and timely closeouts.

• Ability to work under strict deadlines with a high volume of activity.

• Ability to stay self-motivated and self-directed.

• Relationship Management.

• Project Governance.

• Risk & Issue Management.

• Change Management.

• Cross-Functional Leadership.

• Conflict Resolution.

• Negotiation & Influence.

• Continuous Improvement.

• Team Development & Mentoring.

• SharePoint, MS Teams, and MS Office proficiency.

Technical Knowledge

Preferred experience in one or more of the following:

• Data Center Infrastructure

• Compute, Storage & Networking

• Infrastructure Modernization

• AI Infrastructure & GPU Platforms

• NVIDIA Ecosystem

• High-Performance Computing (HPC)

• Cloud Technologies (Azure, AWS, GCP)

• Cybersecurity Solutions

• Security Operations

• Digital Transformation Programs

• Automation & Orchestration

Preferred Certifications

• PMP (Project Management Professional)

• AI Project Management

• NVIDIA AI Certifications

• Cloud Certifications (Azure, AWS, GCP)

Other Requirements

• Required to report to the SHI Piscataway, NJ office location as determined by SHI management.

• Some travel required.

• Ability to support customer-facing and internal strategic initiatives across Data Center Infrastructure, Artificial Intelligence (AI), Cybersecurity, and related technology solution domains.

• Ability to manage projects throughout the full project lifecycle, from opportunity engagement and solution validation through implementation, deployment, and closure.

• Ability to coordinate and align activities across Sales, Presales, Engineering, Integration Center Operations, Logistics, Delivery Services, Warehouse Operations, Data Center Operations, AI, Cybersecurity, and Customer teams.

• Ability to validate customer requirements, technical configurations, statements of work, bills of materials (BOMs), and deployment readiness prior to execution.

• Ability to manage multiple concurrent projects while balancing scope, schedule, budget, quality, customer expectations, risks, and dependencies.

• Ability to communicate effectively with customers, executives, technical stakeholders, vendors, and cross-functional teams.

• Commitment to PMO governance standards, PMI project management methodologies, organizational processes, and continuous improvement initiatives.

• Ability to mentor and support junior project managers while fostering a culture of accountability, collaboration, and operational excellence.