Sr Product Manager - Sales Products

Sr Product Manager - Sales Products

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support.
Discover what your 25,000 future colleagues already know:

Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Job Responsibilities

Own product vision, strategy, multiyear roadmap, business cases, and investment priorities for

sales technology capabilities aligned with sales-growth objectives.

 Translate seller and business needs into scalable product capabilities, technical and analytical

requirements, user stories, acceptance criteria, and measurable success metrics.

 Lead products through discovery, user research, design, Agile delivery, quality assurance,

launch, adoption, measurement, iteration, and continuous improvement.

 Partner closely with Sales, Sales Operations, Marketing, Data, Technology, Privacy, Security,

Compliance, engineering teams, and external clients to identify unresolved business needs and

prioritize value.

 Own or guide enterprise CRM and adjacent sales technologies, including integrations, APIs,

data models, analytics, workflow automation, and AI-enabled capabilities.

 Use customer research, usage data, experimentation, and sales-performance metrics to

prioritize investments and make informed product tradeoffs.

 Work with engineers and partners to define requirements, statements of work, scope,

estimates, timelines, supplier plans, and implementation approaches.

 Evaluate whether business needs are best addressed through platform configuration,

purchased solutions, or custom-built capabilities.

 Manage implementation partners, software vendors, platform evaluations, budgets, contracts,

and total cost of ownership considerations.

 Lead stakeholder communication and expectation management, clearly explaining technical

concepts to non-technical audiences and influencing across organizational boundaries.

 Drive launch readiness, training, communications, adoption, feedback loops, and change

management; coach junior product managers or business analysts where applicable.

Required Experience

 5+ years of experience in sales technology product management in an enterprise sales setting;

the original role profile specifies 5-7 years of software lifecycle development experience.

 Demonstrated experience developing product strategies, multiyear roadmaps, business cases,

and investment priorities.

 Deep understanding of B2B sales processes, including prospecting, account planning,

opportunity and pipeline management, forecasting, sales engagement, and win/loss analysis.

 Experience owning Salesforce Sales Cloud or a comparable enterprise CRM platform.

Senior Product Manager | Combined Job Description

 Experience with sales technologies such as Salesforce Agentforce, Outreach, Salesloft,

LinkedIn Sales Navigator, ZoomInfo, Gong, sales enablement platforms, or similar products.

 Proven delivery of complex cross-functional products involving CRM, data, analytics, AI,

integrations, and workflow automation.

 Experience working closely with engineers and leading software products from inception

through launch and iteration in an Agile environment.

 Experience managing products for external stakeholders and working with external partners in

a product management capacity.

Key Skills

 Strong product vision, strategy, roadmap development, portfolio prioritization, discovery, user

research, process design, and value-based prioritization.

 Ability to connect product investments to pipeline growth, win rates, forecast accuracy, salescycle time, seller productivity, CRM adoption, and other measurable outcomes.

 Strong technical fluency in CRM architecture, integrations, APIs, data models, analytics,

automation, and AI-enabled workflows.

 Strong analytical and financial skills, including business-case development, benefits

measurement, experimentation, and total-cost-of-ownership analysis.

 Excellent stakeholder management, facilitation, negotiation, executive communication,

collaboration, and consensus-building skills.

 Ability to balance competing priorities, make well-reasoned tradeoffs, and synthesize input

from engineers, designers, clients, and internal stakeholders.

 Strong change-management capabilities covering launch planning, training, communications,

adoption, and feedback loops.

 Sound judgment regarding data quality, responsible AI, privacy, security, and regulatory

requirements.

 Design-minded, user-focused, empathetic, data-driven, and attentive to human-centered user

experience.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.