SR Product Manager - Onboarding and Compliance

Senior Technical Product Manager, Onboarding & Compliance

Location: Remote (US or Latin America) Sphere Labs

The infrastructure moving the world's money today was built for another era: slow rails, walls between markets, and compliance layered in over time creating friction. Sphere Labs is building what comes next: modern, compliance-native infrastructure for cross-border payments and settlement, designed from the ground up to work for the businesses and regulated institutions it actually runs through. We work in active partnership with banks, licensed entities, and the regulators and jurisdictions shaping how global money moves, because the infrastructure that earns institutional trust has to be built alongside it.

Backed by Coinbase, Kraken, The Chernin Group, Jump Trading, Hudson River Trading, and some of the world's largest sovereign affiliates, we're a fully remote, global team building at the moment stablecoins are crossing into mainstream finance and regulated institutions are ready for modern rails. We hire self-starters: strong communicators and systematic thinkers who can look at a blank page and build something real. If you want a meaningful role in how global money movement evolves, and the upside that comes with getting in early, we'd like to meet you.

What You'll Do

• Own the product roadmap for KYC, KYB, and onboarding — the systems that decide who gets access to Sphere's infrastructure and how fast they get there, for both businesses and individuals, balancing conversion speed against the compliance rigor regulated financial infrastructure demands.
• Drive strategy for the onboarding API and SDK, making it easy for integrators to build on Sphere's onboarding and compliance programs directly.
• Shape our risk rating program in partnership with compliance — the models and workflows that determine how customers are tiered, reviewed, and monitored. It starts in onboarding and will feed Sphere's broader compliance engine.
• Build internal tooling that helps compliance and operations move faster without sacrificing controls: case queues, review workflows, escalation paths, and decision audit trails — translating regulatory requirements into product specs along the way.
• Organize and prioritize engineering work in your domain: writing specs, weighing tradeoffs, and unblocking execution day-to-day.
• Define and track the metrics that matter: onboarding conversion, time-to-approval, false positive rates, manual review volume, and operational efficiency.

What We're Looking For

Must-Haves

• 5+ years of product management experience. You've owned products end to end: running discovery, writing specs, shipping, and iterating on what you learn.
• You've worked with or inside a regulated institution on an API product. A bank, licensed money transmitter, or payment processor operating under financial regulation. You know what it means to ship a product where a regulator has a seat at the table.
• Deep experience in at least one of the following — ideally both, but we can fill a gap:
  • Compliance and onboarding products. You've built identity verification flows, onboarding pipelines, or risk-rating systems, and you understand the tension between conversion and compliance.
  • API/SDK products sold to integrators. You've worked somewhere that sells infrastructure, not just consumes it. You understand what it takes to productize compliance.
• Experience working directly with engineering teams. You've been in the weeds with engineers on prioritization, tradeoffs, and technical decisions.
• Strong written communication. You'll be writing specs, compliance-facing documentation, and cross-functional strategy. Clear, precise writing is non-negotiable.

Strong Preferences

• You've built a risk rating or risk scoring program. Not just consumed a vendor's score — designed the logic, thresholds, and workflows that determine how customers are classified and routed.
• You've built onboarding for both businesses and individuals. KYB and KYC are different animals — different data sources, verification methods, and risk profiles.
• Experience building internal tooling for compliance or operations teams. Case management systems, review queues, or operational dashboards that help non-technical teams move faster without sacrificing controls.
• Background at a BaaS (Banking-as-a-Service) company. You understand building compliance products that serve both your own risk appetite and your customers' end-user onboarding needs.
• A mix of company stages on your resume. Startup experience plus time somewhere with established processes, cross-functional dependencies, and organizational scale.
• Spanish proficiency.

Nice-to-Haves

• Crypto or stablecoin experience. Digital asset onboarding, blockchain-specific compliance (travel rule, chain analytics), or crypto-native KYC/KYB.
• Technical background — CS degree, engineering experience, or demonstrable comfort reading API documentation, discussing system architecture, and reasoning about data models.
• Experience at a bank. You understand the compliance expectations, internal governance, and risk management rigor of operating under a bank charter.
• Portuguese proficiency.

Why Sphere?

We sit at the intersection of crypto infrastructure and regulated finance — at the moment those worlds are finally converging.

The window is now. For the first time in decades, the backbone of cross-border payments is being rebuilt. Stablecoins are entering institutional finance, and the next settlement layer is being shaped right now. We're building it alongside the institutions that will run it — SpherePay is live and trusted by 200+ businesses, and SphereNet is in active development with banks and regulators across 18 jurisdictions and counting.

High ownership, no playbook. This is early-stage work. You'll be making decisions, building processes from scratch, and setting direction instead of following one.