Sr Product Manager - Ion Systems

Job Description

Primary Function of the Position

Product Managers play a critical role in Ion’s success by enabling cross‑functional teams to deliver differentiated, life‑changing products and solutions that improve patient outcomes and customer experience. The Product Manager, Ion Endoluminal is responsible for driving the development, launch, and lifecycle management of robotic systems from initial investigation to commercialization and through end‑of‑life.

Working across multiple product franchises and geographies, and in close partnership with R&D, Product Operations, Manufacturing, Clinical, Quality, Regulatory, and Commercial teams, this role serves as the central point of contact for downstream product management as well as bringing field insights into upstream investigations. The Product Manager ensures that products meet customer, clinical, and business needs while balancing performance, usability, cost, supply, and quality considerations.

Operating with moderate independence on complex, multi‑stakeholder initiatives, the Product Manager provides strategic input into portfolio and roadmap development, translates voice‑of‑customer and field insights into actionable product requirements, and crafts compelling, data‑driven product narratives to influence tradeoff decisions and stakeholder alignment. High attention to detail, strong organizational skills, and the ability to connect big‑picture strategy to disciplined execution are essential to success in this role.

This position reports to the Group Product Manager of Systems and acts as an advocate for instrument and accessory lifecycle excellence across the Ion endoluminal portfolio.

Essential Job Duties

Downstream Product Management

• Own in-market product performance, identifying opportunities to improve adoption, utilization, and customer experience across clinical, operational, and commercial dimensions.
• Translate voice-of-customer, field insights, and post-market data into clear product requirements, prioritization recommendations, and roadmap inputs.
• Lead Product Management contributions to SIOP (Sales, Inventory, Operations Planning) processes, including forecasting, SKU planning, allocation decisions, phase in/phase out, end of life and launch ramp support.
• Proactively identify, prioritize, and drive resolution of product quality and supply issues in partnership with cross-functional teams.
• Cross-functional leadership, managing and preparing business, contract and pricing systems to support products.
• Product and component end of life recommendations, planning, analysis and execution with the cross-functional team to include engineering and planning.

Business Analysis

• Analyze market, customer, competitive, financial, and operational data to inform product decisions, business, and pricing recommendations.
• Develop success metrics and KPIs that directly tie product performance to user needs and business outcomes.
• Partner with Finance to support forecasting, lifecycle planning, and business case development.
• Integrate qualitative and quantitative research insights into clear product positioning and value propositions.

Product Rollout and Launch

• Identify and clearly articulate unmet customer needs and propose feature enhancements or next-generation solutions aligned with portfolio strategy.
• Define and evaluate product solutions based on critical business requirements and potential product impact.
• Develop product claims, messaging, pricing inputs, and launch strategies.
• Lead cross-functional project teams to ensure execution of a smooth product rollout process, including product launch, inclusive of product pricing, product introduction timing, business/contract system development, product phase in/phase out, and internal and external training plans.
• Drive readiness and execution of product rollouts, primarily in the U.S., with support of global counterparts when applicable.
• Measure and communicate post-launch performance, adoption, and customer feedback to inform continuous improvement.

Roadmap Development

• Shaping strategy and execution across multiple product lines and platforms.
• Serve as a conduit between field teams and product management team, providing actionable, real-time insights.
• Conduct direct customer engagement, including clinician interviews, site observations, and KOL interactions.
• Monitor clinical literature, emerging technologies, and market dynamics impacting Ion endoluminal platforms.
• Contribute to roadmap development by evaluating tradeoffs, risks, and opportunities and building alignment across stakeholders.
• Conduct qualitative and quantitative market research to inform Ion’s product roadmap development by evaluating tradeoffs, risks, and opportunities and building alignment across stakeholders.

Qualifications

Required Skills and Experience

• Minimum of 8 years of professional experience, including at least 5 years in medical device product management, product marketing, or product-focused commercial roles
• Demonstrated ability to independently manage multiple complex projects and product lines with moderate risk and ambiguity
• Strong analytical skills with ability to synthesize multiple data sources into clear insights and recommendations to senior leadership
• Proven ability to communicate compelling product stories and influence cross-functional teams and stakeholders
• Proven ability to manage product cycles.
• Track record of effective collaboration across engineering, operations, clinical, commercial, and regulatory partners
• Self-starter with ability to take leadership in a fast-paced environment, agility to pivot focus to meet evolving customer needs and shifting market dynamics.
• Strong relationship builder with proven ability to work across disparate parts of an organization to deliver results.
• Comfortable working in hospital, procedural, and surgical lab environments

Required Education and Training

• Bachelor’s degree, preferably with a major in science, engineering, or business.
• Well-versed in MS Office Suite, Tableau, Salesforce.

Working Conditions

• Ability to travel domestically and internationally.

Preferred Skills and Experience

• Master's degree in life science, engineering or business discipline preferred

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target base compensation ranges are listed.