Sr Product Manager | Cards Acquiring eCommerce @ING Bank

Mission

ING Bank is looking for a Senior Product Manager to lead the development and evolution of Merchant Acquiring and Acceptance solutions (eCommerce).

In your day to day activities, as a Senior Product Manager, you will need to oversight the planning, backlog and deliverables in line with organization strategical objectives, apply a holistic view and drive the changes to continually improve the cards processing landscape. You will need to understand and evaluate complex data models and develop functional and non-functional requirements in collaboration with your team.

About the team

We are a very dedicated team which has the mission to bring new products and new features on existing products to give the best customer experience in cards ecosystem using agile methodology. In this respect, every team member is exposed to a variety of challenges, from technical solutions and design to improve the cards engines to stay in line with customers’ expectations, processing speed, within a bank regulated area which is changing very fast. That’s why we must design, implement and support new high quality enterprise software solutions which need to provide performance, availability and scalability but at the same time to offer integrity and confidentiality for our customers transactions.

Your day to day

• Ensure the accurate delivery of products and services you have committed to, in line with organization projects and initiatives.

• Collaborate closely with business and technology stakeholders to drive alignment, transparency and successful outcomes.

• Define and drive the product vision, strategy and roadmap for merchant acquiring solutions (eCommerce and payment gateway).

• Managing the backlog; active contribution to all events of the sprint by asking, answering & challenging.

• Be a product expert & set new standard.

• Understand customer, merchant and stakeholder needs and translate feedback into product enhancements and improved customer experiences.

• Identify market trends, emerging technologies and business opportunities to develop new acquiring capabilities, products and services.

• Continuously improve merchant and client journeys, from onboarding and activation to transaction processing and reconciliation.

• Actively initiate/propose changes – new products/features, new processes, new technologies in line with observed opportunities & market trends.

• Develop and maintain product documentation (product sheets, internal procedures).

• Ensure compliance with regulatory requirements, card scheme rules (Visa/Mastercard) and security standards.

• Monitor product performance and define KPIs (adoption, success rate, revenues, cost-to-serve, etc.), ensuring continuous optimization.

What you bring to the team

• Minimum 3 years of experience in the banking sector (Cards Area/Merchant Acquiring).

• Strong knowledge of acquiring products and payment acceptance solutions ( eCommerce), including payment flows (authorization, clearing, settlement), chargebacks & dispute processes, 3D Secure, tokenization and payment gateways.

• Analytical thinking, focus on quality (commitment to respect the standards of excellence), proactive attitude, determination.

• Team player: it is about the team; you trust others and can be trusted. You are committed to team goals and always have the right spirit.

• Positive attitude, accountable and open minded to challenge the status quo.

• Strong focus on making things work.

• Excellent communication skills - ability to present formal/informal findings in a clearly defined and persuasive manner.

• Excellent written and spoken English.

What we offer

• Impactful work in a fun and collaborative environment.

• Open-concept offices designed for both team work and relaxation.

• Corporate events and social gatherings.

• Hybrid way of working with flexible working schedule and short week options.

• Monthly budget on Benefit platform.

• Extra annual leave days depending on the total length of working experience.

• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications.

• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments.

• Context to make an impact through Sustainability and Corporate Social Responsibility projects.

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• Apply only via official ING platforms. ING uses Workday as its recruitment system.

• Verify the sender’s email — it should only come from @ing.com or @myworkday.com.

• Know that ING will never request payments or banking details during the recruitment process.

How to Apply

Click “Apply” on our careers site and submit your application through Workday. We’re excited to meet you!

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for more than 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 2 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

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