KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
- Capital Equipment experience in KLA Instruments or similar Semiconductor Industry
- Fluent understanding these tools: Python, Power Bi, SQL Server, Excel
- Programming language - Java, C++, JavaScript
- Databases- Postgre SQL, Mongo DB, MS SQL server
- Infrastructure- Kubernetes/Docker
- Architecture- NATS
- Data Visualization - Grafana, Power BI
- Influence Product Service Life Cycle (SLC) to give features that will optimize KLA’s service business: retrofit, calibrations/diagnostics, Cost of Service, reliability, PM optimization, Intellectual Property (IP) protection.
- Build solid expertise in overall system operation, system integration, and system calibrations/diagnostics.
- Able to step into beta and sustain product's critical customer issues, analyze data from various sources, and work with Software and Platform Engineering to provide a detailed plan of action (POA).
- Demonstrate learnings and knowledge across the Product Support Organization through training classes, individual coaching, documents, and updating other knowledge bring together tools.
- Hands-on work for integration of Alpha/Beta systems/retrofits, including performing serviceability validation.
- Passionate about traveling! Required onsite support during beta testing, and critical issue support, installations/upgrades.
- Support service team with alert meetings and bring together and document BKM and other improvements into knowledge databases or systems.
- Perform detailed analysis to resolve a wide range of issues in creative as well as practical ways to drive standardization.
- Passionate about applying AI/ML technologies to solve real‑world engineering problems, with hands‑on experience and strong interest in contributing to AI‑driven projects.
- Ability to travel foreign up to 25-50%
- Knowledge on both Front-end and Back-end.
- Resolving Customer escalations at customer site.
Experience range - 5 - 8 Years
Minimum Qualifications
- Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years.
- Looking for highly motivated individual with hands-on experience designing, building, documenting and/or solving problems with electro/mechanical assemblies.
- Solid mechanical engineering fundamentals, including design principles, machine elements, materials, fabrication methods.
- Results-oriented and driven to excel.
- Strong analytic, data analysis skills
- Excellent oral and written communication skills.
- Ability to work efficient in multidisciplinary, multicultural teams and to take a leadership role when needed.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.