Sr. Parts Sales Specialist

Job description:

Bay City Electric Works (BCEW) is a California based, family-owned business with a 90 year history and has been a KOHLER distributor for 60 years. With over 125 employees and growing, BCEW brings the stability and structure of an established business, while still valuing the individual team members that support our success. Our vision is to Develop Powerful People to be #1 in Power and to be the go-to generator systems supplier in California, Nevada, and Hawaii, providing power solutions to our customers. Offering quality brands like Rehlko and Doosan, the BCEW team provides new equipment, service, and rental power solutions for data centers, water & sewer districts, healthcare facilities, utilities, military bases, hi-rise buildings, hi-tech, bio-tech, pharmaceutical, government, airports, retail, manufacturing, casinos, and residences.

What is the job?

The Senior Parts Sales Specialist is responsible for driving wholesale parts sales through exceptional customer responsiveness, proactive follow-up, and strong account management. This role serves as the primary point of contact for customers, ensuring rapid response to inquiries, accurate quoting, timely order fulfillment, and consistent follow-up on sales opportunities to maximize revenue and customer satisfaction. The position proactively identifies customer needs, develops new sales opportunities and promotes parts solutions that support customer success. In addition, the Senior Parts Sales Specialist oversees inventory accuracy, pricing, procurement, warranty administration, and warehouse operations to ensure high service levels and operational efficiency. As a leader within the Parts Department, this role serves as a subject matter expert, supports team development, and partners with management to drive sales growth, customer retention, and continuous improvement.

Job Responsibilities:

Sales & Growth:

· Develop and grow wholesale parts sales through existing and new customer relationships.

· Grow revenue within existing accounts & re-engage inactive customers

· Proactively identify sales opportunities and follow up on open quotes.

· Develop new accounts and expand sales within existing accounts.

· Build relationships with contractors, dealers, service companies, and other wholesale customers.

· Identify customer needs and recommend parts and product solutions.

· Prepare competitive quotes and actively pursue opportunities through close.

· Track sales activity, quote conversion, customer opportunities, and account growth.

· Partner with management to develop strategies for increasing parts revenue and customer retention.

· Develop relationships with decision makers and purchasing contacts

Customer Management:

· Serve as the primary point of contact for assigned customers.

· Maintain regular communication and follow-up with key accounts.

· Resolve customer issues and create a positive customer experience.

Parts/Operations:

· Source and procure parts.

· Coordinate order fulfillment.

· Support inventory accuracy.

· Process returns and warranty parts.

· Assist with warehouse and shipping activities as needed.

Qualifications:

· High School diploma or equivalent

· 2+ years of sales, inside sales, account management, customer service, or parts sales experience, preferably in a technical, mechanical, industrial, equipment, automotive, electrical, or power-generation environment.

· Order taking experience via phone, email, electronic process in a service industry.

· Ability to read and interpret documents, such as safety rules, catalogs, computer displays, operating and maintenance instructions, and procedure manuals in order to determine replacement part stock numbers and prices.

· Ability to write routine reports and correspondence.

· Excellent phone, computer and communication skills. Ability to speak effectively before customers and employees

· Ability to calculate discounts, interest, and percentages. Ability to apply concepts of basic math.

· Ability to accurately carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

· Ability to provide sound advice and technical assistance to those with less experience

· Proficient in Microsoft Office product. Familiar with Great Plains software, preferred.

· Possess and maintain a California Driver’s License

· Flexible team player

All BCEW team members are expected to embrace and demonstrate our Core Values:

ü Champion Safety – Know it. Own it. Share it.

ü People First – Prioritize family values, value diversity and operate as one caring team

ü Act With Ethical Integrity – Build trust by honoring our reputations and relationships

ü Pursue Excellence in Craft – Deliver exceptional internal and external customer service; embrace continuous improvement

ü Lead Humbly and Confidently – Take initiative with confidence; be respectful and open to learning

ü Be Accountable; Always On – Accept challenge and make it happen to support our customers 24/7/365 power needs

As a BCEW team member, you will enjoy a total compensation package that includes competitive pay and benefits.

§ Competitive Hourly Rate: Pay range for this role is $28-35/hr + uncapped sales commission opportunity based on sales growth dependent upon experience

§ Health & Wellness: medical, prescription drug, dental, vision, life, employee assistance program and pet insurance.

§ Work/Life Balance: generous paid time off and holiday schedule.

§ Financial Wellbeing: 401(k) savings plan, tuition reimbursement, employee discount programs, etc.

We are a drug free workplace; drug and alcohol testing will be conducted as part of the post-employment offer process.

Bay City Electric Works is an equal employment opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, Veteran status or other status protected by law.