Sr Partner Operations Analyst
Docusign · Sao Paulo, São Paulo, Brazil ·
- Seniority
- Senior
- Employment
- Contract
- Category
- Operations
- Experience
- 5+ years
Docusign · Sao Paulo, São Paulo, Brazil ·
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
The Sr. Partner Operations Analyst on the Partner Operations team will play a key role in developing the foundation of partner growth at Docusign. A trusted advisor to our Partner field and Program leaders, focusing on improving prioritization and focus, analyzing performance metrics, supporting key strategic initiatives and managing the data foundation of our ecosystem. The role blends analytical insight, business acumen, and strong cross-functional partnership with teams such as Sales, Marketing and Global Data, this role will define and implement data management guidelines, develop internal and external visibility of partner performance and progress against the partner journey, and serve as a subject matter expert for partner-related processes.
This position is an individual contributor role reporting to the Senior Director, Global Partner Operations.
Responsibility
Define and document standards for partner data management and ensure alignment across teams
Create, run, and maintain reporting to support key initiatives, identifying trends and resolving data quality issues
Build and maintain Tableau dashboards to support visibility into partner performance and key metrics
Expand partner visibility of programmatic and customer performance, building resources to track partner journey milestones from new partner onboarding through customer acquisition and management
Leverage AI to drive partner data hygiene efforts, including regular audits, cleanup activities, and data integrity checks
Support the ongoing development and operationalization of the Partner Program by providing data insights and process improvements
Collaborate with Partner Managers, Sales, Revenue Operations, and cross-functional stakeholders to support business initiatives
Use process mapping and data analysis to assess process effectiveness and recommend improvements
Measure and track the impact of operational enhancements on KPIs, delivering insights that inform decision-making
Identify analytics needs independently, gather requirements, and deliver actionable solutions with minimal oversight
Develop and maintain internal documentation, including partner data guidelines and support resources
Support ad-hoc initiatives and evolving business priorities as needed
Partner effectively across time zones and regions, fostering global alignment and communication
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
Basic
5+ years in sales strategy, consulting, investment banking, or related strategy and operations fields
Experience with global partner ecosystems and cross-cultural business practices
Experience with SQL/Snowflake, Salesforce CRM, and Excel/Sheets
Experience in data analysis, dashboarding, and reporting
Experience independently leading analytics projects, including gathering requirements, documenting processes, and delivering actionable insights
Experience with generative AI tools (e.g., AskGPT, Gemini) for research, analytics, and documentation support
Bachelor’s degree in Business, Marketing, Communications, or a related field
Experience in project management managing multiple priorities in a fast-paced environment
Experience with contract management processes and compliance considerations
Preferred
Experience building dashboards in Tableau or similar BI tools to support program operations and reporting
Prior experience in B2B GTM strategy (especially SaaS)
Familiarity with global partner ecosystems and cross-cultural business practices
Advanced skills in CRM and partner portal platforms
Proven ability to build and maintain effective business relationships
Proactive, self-motivated, and capable of identifying and resolving operational gaps
Willingness and flexibility to work across time zones
Experience leading or contributing to cross-functional projects and initiatives
Excellent verbal and written communication skills, with a collaborative and solution-oriented mindset
High attention to detail with a focus on data accuracy and quality
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.
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