Sr Oracle Support Analyst at Mattel Inc – Hyderabad | Jobyssey

Job Description – Oracle ERP Production Support Analyst

Position Summary

We are seeking an experienced Oracle ERP Production Support Analyst to provide production support, operational troubleshooting, incident management, and application support for a highly customized Oracle ERP environment.

The ideal candidate should have strong Oracle ERP functional knowledge, excellent Oracle SQL/PLSQL skills, and experience supporting business-critical ERP applications. The environment includes significant custom development built on top of Oracle E-Business Suite (11i/R12), requiring both technical troubleshooting and business process understanding.

Key Responsibilities

Production Support

Provide L2/L3 production support for Oracle ERP applications.

Investigate and resolve application, data, and interface issues.

Perform root cause analysis and implement corrective actions.

Support business users during critical incidents and escalations.

Monitor application health, concurrent programs, interfaces, and batch processes.

Coordinate with business users, infrastructure teams, vendors, and development teams.

ERP Functional Support

Support day-to-day ERP operations across Order-to-Cash, Procurement, Inventory, and Finance processes.

Analyze business process issues and system impacts.

Troubleshoot transactional issues and data discrepancies.

Work closely with business SMEs and functional teams to resolve production issues.

Provide guidance on ERP functionality and process flows.

Technical Support/Development

Develop and troubleshoot Oracle SQL and PL/SQL programs.

Support custom interfaces, reports, conversions, and enhancements.

Investigate data issues and perform approved data corrections.

Analyze performance issues and optimize SQL queries where required.

Support deployment and migration activities.

Defect fixes, performance tuning, and automation initiatives

Testing, deployment, and release support

Functional Knowledge Required

Strong Functional Knowledge

Order-to-Cash (O2C)

Customer Orders

Shipping Execution

Inventory Transactions

Invoicing

Order Fulfillment Lifecycle

Procurement

Requisitions

Purchase Orders

Receiving

Supplier Management

Procurement Workflows

Inventory Management

Inventory Transactions

Item Master

Cycle Counting

Inventory Reconciliation

Material Movements

Finance & Accounting

General Ledger (GL)

Accounts Payable (AP)

Accounts Receivable (AR)

Financial Period Close

Accounting and Financial Reporting

Receiving

Receipt Processing

Receipt Corrections

Inventory Receiving Transactions

Required Technical Skills

Oracle E-Business Suite 11i, R12, or higher

Strong Oracle SQL and PL/SQL development skills

Experience supporting highly customized Oracle ERP environments

Oracle Forms, Reports, Interfaces, and Concurrent Programs

Data analysis and troubleshooting

Incident and production support management

Preferred Skills

Oracle Workflow knowledge

XML Publisher / BI Publisher

Unix/Linux shell scripting

Oracle ERP integrations and interfaces

ITIL / Production Support processes

ServiceNow or similar ticketing tools

Qualifications

Bachelor's degree in Computer Science, Information Systems, Accounting, Finance, Supply Chain, or related field.

6+ years of Oracle ERP production support experience.

Strong Oracle ERP functional and technical troubleshooting experience.

Experience supporting business-critical ERP applications in a production environment.

Key Success Factors

Strong understanding of Oracle ERP business processes.

Excellent Oracle SQL and PL/SQL troubleshooting skills.

Ability to diagnose both functional and technical issues.

Strong analytical and problem-solving capabilities.

Effective communication with business users and technical teams.

Ability to support critical production environments with minimal supervision.

Technology Stack

Oracle E-Business Suite (11i / R12 or higher)

Oracle SQL

Oracle PL/SQL

Oracle Forms & Reports

XML Publisher / BI Publisher

Unix/Linux

ServiceNow

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at and .

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

Videos to watch:
The Culture at Mattel
Corporate Philanthropy

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