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This is a hybrid position, 3 days/week onsite and 2 days/week remote.
JOB SUMMARY
The Sr Operations Product Manager owns the total product roadmap in support of the PODS Operations organization and its short-, mid-, and long-term initiatives. The roadmap will include process, resource, AI and machine learning initiatives directly in support of the COO, VP of Operations Planning, Optimization, and AI, and Director of Operations Technology. This product roadmap owner will lead a small team that owns the existing capabilities and roadmap as well as emerging and future capabilities. The Operations organization is looking to transform disparate manual processes and systems into an integrated, AI-enabled and automated series of platforms and capabilities over the 1-3 year horizon; this leader will have a clear understanding of prioritization and the ability to define measurable short-term wins against long-term goals.
This leader will capture the overall Operations business needs, ensure adequate prioritization across both Operations and the PODS enterprise, be able to clearly articulate updates and roadblocks to senior leadership, and have a transformative view of how all the requirements and capabilities should fit into the Operations and total-PODS ecosystem. Success in this role involves translating complex and at-times ambiguous business needs into clear, actionable requirements and maintaining a customer-first mindset while supporting transitions into new capabilities and ensuring adoption. The ideal candidate is an experienced product leader with a customer-first mentality, deep analytical judgment, technical fluency, and the ability to distill complex Operations, ML, and AI concepts for business and technical audiences. This role is a hands-on leader role; while a strong leader is needed, that leader will be a key contributor via both individual and team actions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Own and evolve the Operations product roadmap, including annual and quarterly planning, prioritization, and roadmap reviews.
- Lead, mentor, and develop the Operations Product team. Advocate for the product and requirement mentality across the Operations and PODS organization.
- Translate Operations strategy into roadmap recommendations and priorities; ensure the technology roadmaps are aligned with PODS' operational and financial priorities.
- Translate Operations needs and opportunities across planning functions (first/last/middle mile, topology, capacity planning, job forecasting, etc.) and Operations execution teams into clear product requirements, measures of success, milestones, and executable delivery plans.
- Lead cross-functional change management and capability building through the roadmaps; build trust across the organization as a change manager and enable cross-functional collaboration to accomplish tasks.
- Support the build of business cases and quantify ROI for planning, optimization, and Ops AI initiatives, prioritizing investments that deliver measurable service, cost, productivity, and asset-efficiency gains. Develop organizational business case analysis capabilities through experience and practice.
- Develop prioritization frameworks that are clear, quantifiable, and balance internal and external customer impact, business value, complexity, stakeholder needs and technical requirements and cost against the overall Operations strategy.
- Provide direct support to the COO and VP of Ops Planning, Optimization and AI as needed to update the Board, senior leadership, and the PODS enterprise on product initiatives.
- Lead the creation of documentation, training and transition plans, workflows, support materials, and other products as needed to enable roadmaps and increase the acceptance of new tools, processes, and capabilities.
- Steward the KPIs and ROI measurements during acceptance and implementation to maximize acceptance and return.
- Work cross-functionally to ensure requirement synergies and conflicts are reconciled and prioritized, and that resources and priorities are adequately represented.
JOB QUALIFICATIONS: Education & Experience Requirements
- Bachelor's degree in business administration accounting, finance, engineering, or a related field required; master’s degree preferred, or the equivalent education/experience.
- 6+ years of experience in product management or technical product management roles working with data-driven, analytical initiatives. Experience supporting Operations or Supply Chain a plus.
- 3+ years partnering with data science, analytics, AI/ML or technically complex cross-functional stakeholders.
- Experience writing product roadmaps for complex organizational initiatives from scratch.
- Strong business acumen with the ability to connect business outcomes to organizational requirements.
- Experience in change management; direct experience leading initiatives preferred.
- Excellent communication skills, both verbal and written.
- Strong analytical and problem-solving skills.
- High-level mathematical skills.
- Proficiency in Microsoft Excel.
- Thorough understanding of SQL.
- Power BI and/or Tableau experience preferred.
- Detail-oriented.
- Advanced report-writing skills.
- Strong multitasking and time management skills.
PHYSICAL REQUIREMENTS
- Ability to sit at a desk and use a computer for up to 8 hours a day; Ability to use hands and fingers to type on a keyboard and use a mouse to navigate; Vision sufficient to view small details on a computer monitor.
- Ability to stand and walk up to 3 hours a day
- Ability to hear and verbally communicate using a telephone handset and/or connected headset device