IT Management Corporation (ITMC), through its 101VOICE division, is seeking an experienced Senior Network Engineer to support and enhance reliable communication systems for education, government, and healthcare customers.
This role is designed for a senior-level engineer who can operate across advanced customer support, project engineering, solution engineering, and company-wide technical initiatives. The Senior Network Engineer acts as a Level 2 / Level 3 escalation point, a technical leader on projects, a trusted partner to sales, and a key contributor to the stability and reliability of ITMC and 101VOICE infrastructure.
The ideal candidate is technically strong, execution-focused, well-organized, and able to communicate clearly with both technical and non-technical audiences.
1. Advanced Network & Systems Support (Level 2 / Level 3)
- Serve as an escalation resource for complex network and systems issues after Level 1 troubleshooting has been exhausted.
- Diagnose and resolve advanced issues involving LAN, WAN, Wi-Fi, firewalls, routing, switching, UCaaS-related infrastructure, and systems.
- Perform root-cause analysis and recommend both immediate remediation and long-term solutions.
- Maintain customer confidence and service reliability during incidents.
2. Project Engineering (Internal & Customer-Facing)
- Design, implement, and support network and systems projects for customers and internal ITMC/101VOICE infrastructure.
- Participate in scheduled maintenance, upgrades, migrations, and infrastructure improvements.
- Perform after-hours or weekend work when required for maintenance windows or emergency situations.
- Collaborate with project managers, operations, and engineering teams to ensure successful project delivery.
3. Solution Engineering & Sales Support
- Partner with the sales team during pre-sales and proposal phases.
- Review proposed solutions to ensure technical feasibility, scalability, and supportability.
- Participate in customer technical discussions, solution reviews, and design validation when needed.
- Help translate business requirements into executable technical solutions.
4. Company & Platform Initiatives
- Support initiatives related to reliability, scalability, and performance of 101VOICE communication platforms.
- Assist with internal infrastructure improvements, standardization, and optimization efforts.
- Address issues ranging from simple to highly complex to protect customer experience and system stability.
- Contribute to continuous improvement of processes, standards, and technical documentation.
Documentation & Accountability
- All work must be tracked, documented, and time-logged in ITMC’s ticketing and project management systems.
- Maintain clear, thorough documentation so work can be understood, supported, and continued by others.
- Follow ITMC’s execution standards, workflows, and escalation procedures.
Required Qualifications
- Senior-level experience in network and systems engineering.
- Strong hands-on experience with enterprise networking (routing, switching, VLANs, QoS).
- Experience with enterprise Wi-Fi, firewalls, and security platforms.
- Proven ability to troubleshoot complex issues in customer environments.
- Strong documentation and organizational skills.
- Excellent verbal and written communication skills.
Preferred Qualifications
- Experience supporting education (K–12 or higher education), government, or healthcare environments.
- Experience working with major manufacturers such as Cisco, Ruckus, Palo Alto Networks, Fortinet, or similar platforms.
- Experience supporting UCaaS, VoIP, or communication-critical infrastructure.
- Relevant certifications (Cisco, Palo Alto, Ruckus, etc.) are a plus but not required.
- Comfortable working independently
- Professional presence when engaging with customers
- Strong sense of ownership and accountability
- Able to balance operational urgency with everyday task
Key Success Factors
- Strong team player who collaborates effectively and follows established execution methods and company culture.
- Versatile communicator who adjusts messaging based on audience, expectations, and time constraints—able to be detailed when needed and concise when required.
- Strong time awareness with the ability to manage multiple priorities and timelines simultaneously.
- Ability to develop multiple plans of attack, including short-term stabilization solutions and long-term corrective designs, with a clear understanding of risks, trade-offs, and ramifications.
- Calm, methodical approach under pressure, especially in customer-impacting situations.
- Commitment to reliability, accountability, and customer trust.
All your information will be kept confidential according to EEO guidelines.