Sr. Mortgage Systems Engineer

FLSA Status

• Exempt

Job Summary

The Senior Mortgage Systems Engineer is a hands-on technical position responsible for the administration, configuration, development, and strategic advancement of technology platforms supporting the Retail Mortgage Division. This role personally designs, configures, develops, tests, troubleshoots, and maintains solutions within Encompass, Blend, and integrated vendor platforms. The position is expected to write and maintain JavaScript code for Encompass Web Input Forms and directly complete system configuration, automation, integration, and development work.

In addition to performing technical work, the Senior Mortgage Systems Engineer serves as the primary technical expert for Encompass, Blend, and integrated vendor solutions, leading system enhancements, automation initiatives, integrations, and Encompass Web development efforts. Working independently, the Senior Mortgage Systems Engineer partners with business leaders, vendors, and IT to deliver scalable technology solutions that improve efficiency, data quality, compliance, and user experience.

Job Duties

• Configure, maintain, and optimize Encompass and integrated mortgage technology platforms.
• Design and develop advanced Encompass solutions using Business Rules, Input Form Builder, custom forms, templates, and workflow automation.
• Personally design, develop, test, troubleshoot, and maintain Encompass Web Input Forms using JavaScript, including writing and modifying production-ready JavaScript code.
• Design, implement, and troubleshoot system integrations and automated processes.
• Analyze business requirements and translate them into scalable technical solutions.
• Plan and lead testing, release management, and implementation activities while also directly completing the configuration, development, troubleshooting, and technical work required for delivery.
• Serve as the primary escalation point for complex system and production issues.
• Develop and maintain technical documentation, standards, and best practices.
• Partner with business units, vendors, and IT teams to improve technology capabilities and business processes.
• Evaluate new Encompass features, integrations, and technologies to identify opportunities for operational improvements.
• Stay informed on Encompass roadmap initiatives, emerging technologies, and industry best practices.
• Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act.
• Other duties as assigned.

Essential Functions

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Qualifications

• Education
  • Bachelor's degree in Information Technology, Computer Science, Business, or a related field preferred.
  • Certified Encompass Administrator preferred.
• Experience
  • 5 - 7+ years of Encompass administration experience.
  • Experience developing and supporting Encompass Web Input Forms using JavaScript.
  • Experience with Encompass APIs, system integrations, and workflow automation.
  • Experience leading complex system enhancement and implementation projects.
  • Strong understanding of mortgage origination processes and retail mortgage operations.
  • Demonstrated experience independently completing Encompass configuration and development work from requirements gathering through production implementation and ongoing support.
  • Demonstrated hands-on experience writing, testing, debugging, and maintaining JavaScript code in a production environment.
  • Experience must include personally building technical solutions, rather than solely managing projects, coordinating vendors, or providing functional oversight.
• Skills
  • Advanced Encompass Administration
  • JavaScript coding, testing, debugging, and maintenance
  • Encompass Web Input Form Development
  • Business Rules Configuration and Workflow Automation
  • Encompass APIs and System Integrations
  • Technical Troubleshooting and Root Cause Analysis
  • Strong Analytical and Solution Design Skills
  • Project Leadership and Change Management
  • Ability to Work Independently and Manage Multiple Priorities
  • Strong Verbal and Written Communication Skills

Supervised by

• Mortgage Systems Manager

Supervises

• None

Management retains the discretion to change this job description at any time.