Sr Manager, Software Engineering_Fraud Control

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.

About Lowe’s

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team

They build and operate the real-time fraud technology, data platforms, APIs and ML infrastructure that protect payment transactions while allowing legitimate customer purchases to go through quickly.

Job Summary

The primary purpose of this role is to translate business requirements and functional specifications into logical program designs and to deliver code modules, stable application systems, and software solutions. This includes developing, configuring, or modifying integrated business and/or enterprise application solutions within various computing environments. This role will be working closely with stakeholders and cross-functional departments to communicate project statuses and proposals.

Roles & Responsibilities

• Leads a team in support of achieving the company’s mission. Manages performance and fosters an inclusive environment to help associates achieve their potential.

• Manages engineering services in the design, build, and maintenance of solutions within a set of technology products and/or services; oversees the translation of business requirements and functional specifications into logical program designs, code modules, stable application systems, and software solutions.

• Influences and establishes best-in-class engineering practices through solid design decisions; conducts regular code reviews to ensure teams are adhering to best practices; is directly involved with resolving defects at the code and platform levels.

• Leverages DevOps tools to efficiently deliver products and observability tools to actively monitor and identify improvement opportunities with delivered products.

• Partners with scrum teams to ensure plans properly align team capacity and identifies ways to increase team velocity and reduce sprint spillover.

• Ensures the alignment, buy-in, and support of diverse stakeholders by building and maintaining trusting relationships with internal customers, third-party vendors, and senior management.

• Resolves escalated issues throughout the development, configuration, and modification of integrated business and/or enterprise application solutions.

• Designs solutions leveraging microservice architecture and relies on event and data-driven application programming interface integration.

• Partners with product team members to help inform the priorities within a set of products, applications, and/or services.

• Provides input for departmental budget and forecasting and manages expenses associated with initiatives within scope of responsibility. Coordinates the estimation and execution of plans, schedules, and resource forecasts for the services or applications in scope.

• Manages multiple services or applications and provides resources in support of the applications by leveraging partnerships with technology teams, vendors, and business leaders.

• Leads team through all technology solution development phases by ensuring team understands and adheres to company methodology, policies, standards, and controls. Educates and aligns team on departmental standard operating procedures, objectives and key results, and overall operationalization of assigned services or applications.

Years of Experience

• Minimum 9+ years of experience in software development or a related field.

Education Qualification

• Bachelor’s degree in computer science, computer information systems (CIS), or related field or equivalent years of experience in lieu of education requirement, if applicable.

Primary Skills

• Strong technical depth in credit-card payment flows, fraud controls, real-time decisioning, and integration patterns for merchant, e-commerce, mobile, and digital-wallet platforms.

• Demonstrated ability to lead delivery of data platforms and repositories that consolidate transaction, customer, device, and fraud-signal data for analytics, model development, and operational reporting.

• Working knowledge of machine learning and AI product delivery, including feature engineering, model training and evaluation, model-serving architectures, monitoring for drift and performance, and responsible AI controls.

• Experience partnering with data science, analytics, cybersecurity, payment, and platform engineering teams to translate fraud strategy into measurable product capabilities and engineering roadmaps.

• Strong understanding of data security, privacy, retention, access controls, auditability, and regulatory requirements applicable to payment and customer data.

• Experience managing teams that develop secure, scalable APIs and event-driven services for real-time authorization, fraud scoring, case management, and downstream risk workflows.

• Ability to establish engineering standards for reliability, observability, incident response, performance testing, and continuous improvement for mission-critical fraud and payment services.

• Proven experience leading engineering teams that design, build, and operate highly available, low-latency fraud detection or payment-risk services used across enterprise transaction channels.

• Demonstrated people-leadership skills in hiring, coaching, performance management, and developing engineers and technical leads across software engineering, data engineering, and ML engineering disciplines.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.