Sr Infrastructure Service Delivery Analyst - WFH
HCSC · IL - Chicago ·
- Seniority
- Senior
- Experience
- 4+ years
- Visa sponsorship
- No
- Company size
- 1000+
- Salary
- USD 84,400 – 152,300 / year
HCSC · IL - Chicago ·
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Senior analyst driving IT problem management, root-cause analysis, and service improvements across infrastructure, applications, and operations to reduce outages and enhance stability.
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
NOTE: WFH role and must reside in Texas or Illinois. Relocation will not be offered; sponsorship is not available including if you are currently on OPT.
Required Job Qualifications:
* Bachelor degree and 4 years in Information Technology OR Technical Certification and/or College Courses and 6 year Information Technology experience OR 8 years Information Technology experience.
* Knowledge of ITIL v3 framework
* Knowledge of ITSM systems
* Knowledge of all Infrastructure technologies, including monitoring and event management technologies
* Experience with UC/Collaboration and Executive Support, including mobile devices (laptops, tablets, handheld)
* Experience with Mainframe and Mainframe Storage, including z/OS, CICS, VSAM, - all other Mainframe technologies
* Experience with Compute, DBMS, Storage, Middleware, including Server, OS, Virtualization, and Container technologies
* Experience with Network, Voice, Call Center and Network (data and voice) technologies
* Supplier management
* Infrastructure domain knowledge
* Continuous improvement
* Incident management
* Knowledge of required technologies (incl 3rd party solutions)
* Problem Management / RCA
* Customer service oriented
* Adaptability and ability to introduce / manage change
* Drive conflict management in high pressure situations
* Performance / metrics-driven decision making
Preferred Job Qualifications:
* Bachelor degree in relevant field (IT, Engineering) or equivalent career experience
* 7+ years of experience in IT Operations, Service Management, Infrastructure Support, or related disciplines.
* 3+ years of direct experience in Problem Management, Major Incident Management, or Service Reliability functions.
* Strong knowledge of ITIL principles and IT Service Management frameworks.
* Experience leading complex Root Cause Analysis investigations.
* Exceptional analytical and troubleshooting skills.
* Strong communication, facilitation, and stakeholder management abilities.
* Experience with ServiceNow or similar ITSM platforms.
* Oral/written communication skills
#LI-BS1
#LI-Remote
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
Pay Transparency Statement:
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting .
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Exact compensation may vary based on skills, experience, and location.
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