Sr Infrastructure & Network Engineer, APAC

For over 60 years, Odgers has helped some of the world’s biggest and best organisations find the senior talent to drive their agendas. We deliver executive search, assessment and development to businesses and organisations varying in size, structure and maturity, across a wide range of sectors.

Information Technology is critical to what we do. The core role of the Information Technology team is to provide a stable and secure working environment. Our IT team are full-time members of the Odgers team and are the enablers that keep the business functioning, priding themselves on the quality and rigour of their approach.

This role will work within the global IT Team, while having overall responsibility for the APAC Region, to ensure the delivery of a customer focused service in a professional and knowledgeable manner in line with the requirements of the business. The role will be reporting to the Head of IT, Asia Pacific and work closely on a day-to-day basis with the regional Operational Support teams across the APAC and the European offices.

Key Responsibilities

• Administer and support global WAN; prioritise and log calls to helpdesk and respond to requests for technical assistance in person, via phone and email

• Provide support for computer, server, network and application landscape in a Windows environment

• Analyse, troubleshoot and resolve various systems issues providing technical solutions and outstanding customer service

• Support and assist as an escalation point for junior staff

• Any other IT related duties as and when required Accountabilities

IT delivery

• Accountable for stable operational support of core infrastructure, cloud and network services within the Technology estate.

• Acts as a senior technical escalation point for 3rd line infrastructure, cloud, networking and issues affecting the desktop operating environment.

• Supports and maintains core infrastructure networking and firewall platforms, including day-to-day changes, troubleshooting and operational improvements.

• Contributes to Problem Management by identifying recurring issues, supporting root cause analysis and helping implement durable fixes.

• Maintains clear technical documentation, diagrams and operational procedures.

• Supports the Service Desk with escalation handling, knowledge transfer and improved supportability of all IT services.

• Works with global teams to support shared standards where appropriate.

Project and stakeholder management

• Manage multiple priorities across the business, delivering accurate outputs within agreed timelines.

• Taking ownership of projects, incidents, escalations as required, using sound technical judgement to recommend practical solutions and keep stakeholders informed.

• Work effectively with the Asia-Pacific and other global IT teams to align priorities and deliver agreed outcomes.

Measures of Success

• 3rd line capability across Azure, on-premise/hybrid infrastructure and networking, reducing reliance on single individuals.

• Ownership and follow through - Incidents, problems and changes are handled in a structured way.

• Broad technical judgement – applies strong practical understanding across all IT platforms to solve problems and implement change.

• Service-led delivery – works in a way that supports stable live services, not just one-off technical fixes.

• Stakeholder and vendor engagement – work effectively with internal teams and suppliers to keep services moving.

• Knowledge sharing – improves team capability by documenting clearly and supporting others to develop.

Qualifications

• Eight to ten years of experience

• Industry certifications are desirable (or demonstrable equivalent experience).

Skills - Personal

• Strong analytical skills and attention to detail, with the ability to document rationale and market insight clearly.

• Strong organisation and time management skills; able to prioritise multiple changing priorities.

• Understanding of (or willingness to learn) privacy and data-handling requirements, including GDPR principles where applicable.

• Strong written communication and stakeholder interaction skills; able to build credible relationships at different levels.

• Ability to think outside the box and provide a solution in any situation that may arise.

• You will be fluent in English, both written and verbal. Fluency in another Asian language would be an advantage.

Skills - Technical

• 3rd line troubleshooting across infrastructure, cloud connectivity, identity, endpoint and networking-related issues.

• Networking; ability to troubleshoot and maintain existing global WAN network.
  In-depth knowledge and previous hands-on experience with Fortinet products is required. Including, but not limited to; FortiGate’s, FortiSwitch’s, FortiAP’s, FortiClient, and supporting centralised management platforms.

• Previous experience with Fortinet Security Fabric configurations is highly desirable.

• Office 365 and other Microsoft cloud technologies administration experience is essential; including Azure, SharePoint Online, Intune, PowerShell scripting

• In-depth Windows technical knowledge. Including, but not limited to; Windows Virtual Desktop, Windows Server, Windows Desktop operating systems.

• Awareness, understanding and relevant experience with security engineering practices across all levels of the operating environment, and the capability to apply those practices into everyday operations.

• Creating and maintaining technical documentation, diagrams, runbooks and operational handover material.

• Taking operational ownership of selected vendors: incidents, escalations, service reviews, quotations, renewals and follow-up actions.

• Supporting and mentoring L1/L2 colleagues through escalation handling and knowledge sharing.

All applications should be submitted via the Odgers website https://www.odgers.com/96499

Singaporean or PR preferred.