Sr. Implementation Engineer (MANTL)
alkami · US Remote ·
- Work mode
- Remote
- Seniority
- Senior
- Employment
- Full time
- Category
- Customer success
- Experience
- 3+ years
alkami · US Remote ·
Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action.
Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S.
As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.
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Essential Duties & Responsibilities
● Lead complex implementation projects by independently configuring, customizing, and validating Alkami Digital Banking products and third-party integrations across diverse client environments
● Analyze and resolve advanced technical implementation issues by performing root-cause analysis, evaluating system behaviors, and adapting implementation approaches to meet client and operational requirements
● Serve as the primary technical resource for assigned implementation engagements by providing guidance, recommendations, and technical leadership throughout the project lifecycle
● Collaborate with project managers, engineering teams, vendors, and customer stakeholders by coordinating technical deliverables, communicating implementation risks, and ensuring alignment on project objectives
● Design and execute implementation validation activities by developing testing strategies, troubleshooting integration behaviors, and confirming successful platform functionality prior to production deployment
● Support complex third-party integrations by evaluating technical dependencies, resolving interface issues, and coordinating implementation activities with external vendors and internal stakeholders
● Apply advanced product and platform knowledge by recommending implementation solutions that align with client needs, operational best practices, and platform capabilities
● Develop and maintain detailed implementation documentation by creating configuration records, troubleshooting procedures, technical runbooks, and knowledge-sharing materials for operational continuity
● Identify implementation process inefficiencies by analyzing recurring technical challenges and recommending improvements to workflows, tooling, or support methodologies
● Provide mentorship and technical guidance to less experienced implementation engineers by supporting troubleshooting efforts, sharing implementation best practices, and reviewing technical work products
● Facilitate technical discussions with clients and internal stakeholders by translating complex technical concepts into clear implementation guidance and actionable recommendations
● Manage multiple complex implementation priorities by balancing project timelines, issue resolution activities, and stakeholder communication across concurrent engagements
● Support post-go-live stabilization activities by proactively monitoring implementation outcomes, resolving escalated issues, and ensuring successful client adoption of platform functionality
● Contribute to cross-functional improvement initiatives by partnering with product and engineering teams to communicate implementation feedback, identify platform enhancement opportunities, and support operational scalability
● Adapt implementation methodologies to address unique client environments, technical constraints, and evolving business requirements while maintaining implementation quality and delivery standards
Recommended Experience & Education
Minimum Years of Experience
3–6 years of experience leading software implementations, technical consulting engagements, systems integrations, or complex client onboarding initiatives within SaaS, fintech, banking technology, or related technical environments.
Education Level
Bachelor’s degree in Information Systems, Computer Science, Information Technology, Business Technology, or a related field.
Knowledge, Skills, & Qualifications
Required
● Advanced experience configuring and implementing SaaS platforms or digital banking solutions
● Proficiency with programming languages such as C#, Java, Python, or JavaScript
● Experience with relational databases (MSSQL, Oracle, MySQL, Postgres)
● Strong troubleshooting and root-cause analysis skills across integrations, configurations, and platform functionality
● Ability to independently manage complex technical implementation projects and priorities
● Experience collaborating with cross-functional technical and business stakeholders
● Strong understanding of APIs, system integrations, and technical implementation methodologies
● Ability to communicate complex technical concepts to technical and non-technical audiences
● Experience developing technical documentation, implementation procedures, and operational best practices
● Strong analytical, organizational, and problem-solving skills in fast-paced client environments
Preferred
● Experience supporting fintech, digital banking, or financial services technology implementations
● Knowledge of scripting or technical automation concepts
● Experience working with third-party vendors and external integration partners
● Familiarity with agile delivery methodologies and software development lifecycle processes
● Experience mentoring or guiding junior technical team members
● Experience contributing to process improvement or implementation scalability initiatives
The salary range for this position is: $96,000 - $120,000Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.
Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.
Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.
Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.
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