Sr. Customer Quality Engineer

Timely processing of customer complaints according customer requirements (customer portals, 8D report, problem solving documentation, etc.). Creating risk analyses (FMEA) and initiate corrective measures with those responsible including effectiveness check Identification of quality and service problems and initiate corrective measures with those responsible including effectiveness check Maintenance/updating of the quality assurance plan for series production in alignment with manufacturing engineer / mechanical engineer (Control Plan, FMEA, Parts History List, etc.) Transferring the content of Control Plan into plant specific tools, assuring sufficient information of those responsible, checking correct application and reviewing/updating the Control Plan based on customer’s feedback, internal performance and risk assessment (e. g. P-FMEA) Carrying out assigned tasks according to the product development process (PEP) Evaluation of internal and external change requests concerning quality aspects. Coordination of validation and release of initial-samples according customer requirements in series production Monitoring customer specific supplier evaluation (e.g., customer portals) and ensure data conformity with HELLA's data systems. Informing of those responsible in the case of critical situations and initiate measures Statistical evaluation of quality key performance indicators to identify possibilities of product optimization. Informing of those responsible and initiate measures Arrangement, coordination, monitoring of internal and external sorting and reworking activities in agreement with those responsibilities Planning and carrying out training concerning quality tools and procedures Involvement in external or carrying out internal audits