Sr Bus Systems Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Position Summary

As a Senior Business Systems Analyst, you will serve as the primary liaison between business stakeholders, operations teams, and technology partners. In this role, you will translate complex business needs into functional and technical solutions, lead solution design discussions, and manage end-to-end delivery across cross-functional teams. You will drive key strategic programs, including cloud migration, analytics, and operational efficiency initiatives, while mentoring junior analysts and supporting production continuous improvements.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Serve as the primary liaison between business stakeholders, operations teams, and technology partners to align business and technical vision
• Gather, analyze, document, and prioritize business and system requirements, translating business needs into functional and technical solutions
• Lead solution design discussions and support project delivery from initiation through implementation
• Coordinate with developers, data teams, QA analysts, and business users to ensure successful project outcomes
• Manage stakeholder communication, issue resolution, risk mitigation, and continuous system improvements
• Support production systems, troubleshoot business process issues, and drive continuous operational enhancements
• Develop process flows, business requirements documents (BRDs), user stories, and comprehensive testing plans
• Facilitate User Acceptance Testing (UAT) and validate that delivered solutions meet business objectives
• Provide leadership, mentorship, and guidance to junior analysts and cross-functional team members
• Support strategic initiatives including Apollo Quality, eCW, Zephyr, DataRap, Horizon 360, Analytics and Insights, Affordability, and Cloud Migration programs
• Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 6+ years of experience in business systems analysis, requirements gathering, and technical solution design
• 3+ years of experience leading cross-functional projects and driving solution delivery
• 3+ years of experience creating business requirement documents (BRDs), process flow diagrams, user stories, and UAT test plans
• 2+ years of experience providing technical guidance or mentorship to junior team members

Preferred Qualifications

• Bachelor's degree or 4+ years of business systems analysis experience in lieu of a degree
• Healthcare domain knowledge and experience with healthcare data and operational platforms
• Experience with strategic programs/platforms such as Apollo Quality, eCW, Zephyr, DataRap, Horizon 360, or Cloud Migration initiatives
• Strong analytical, problem-solving, stakeholder management, and cross-functional communication skills
• Experience with Agile/Scrum software development lifecycles

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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