Sr Asst Manager, Training & Quality Improvement (1-year contract)

We are looking for a dynamic and motivated Senior Assistant Manager, Training & Quality Improvement to join our team.

In this role, you will play a key part in strengthening organisational capability in quality improvement, patient safety and continuous learning. You will work closely with clinical, and operational teams to translate quality and safety priorities into practical improvements that deliver meaningful and sustainable outcomes.

• Build quality improvement capability by designing and delivering training programmes, workshops and learning initiatives on quality improvement, patient safety and related topics.
• Facilitate and coach quality improvement projects across departments, supporting teams in identifying problems, analysing root causes, developing solutions and measuring outcomes.
• Apply appropriate improvement methodologies such as PDSA, FMEA, root cause analysis and other quality improvement tools.
• Partner with Heads of Department, clinical leaders and frontline teams to identify opportunities to improve quality and patient safety.
• Analyse quality and performance data to identify trends, gaps and opportunities for improvement, and translate insights into actionable recommendations.
• Develop and maintain training resources, QI toolkits, dashboards and other capability-building materials.
• Support initiatives that strengthen a positive patient safety and continuous improvement culture, including learning forums, QI showcases and engagement activities.
• Evaluate the impact and sustainability of improvement initiatives and facilitate the sharing and spread of successful practices.
• Support relevant clinical governance, audit, accreditation and regulatory initiatives where required.
• Explore opportunities to leverage digitalisation, automation and AI to enhance quality monitoring, training and improvement processes.
• Take on organisation-wide projects and other strategic initiatives as assigned.

EDUCATION

• Degree in Healthcare, Life Sciences, Engineering, Communications or related disciplines.

EXPERIENCE

• At least 5 years of relevant experience, advantageous to have prior experience in healthcare, quality improvement, patient safety, operations or training.
• Experience in facilitating quality improvement projects and/or conducting training and workshops.
• Knowledge of QI methodologies will be advantageous.
• Experience in healthcare is advantageous.

Skills Required

• Project management and stakeholder engagement.
• Data analysis and visualisation.
• Strong interpersonal and communication skills, good stakeholder engagement and people management skills.
• Meticulous and proactive.
• Good decision making and problem-solving skills.
• Certification in the relevant quality improvement methodologies will be an advantage.