Senior IT Applications Analyst
Are you an experienced IT professional who thrives on solving complex application challenges and driving business-critical technology solutions? Join Liberty Dental Plan and play a key role in supporting, optimizing, and enhancing the applications that power our organization and help us deliver exceptional service to our members and providers.
About Liberty Dental Plan
At Liberty Dental Plan, we're committed to improving access to quality dental care through innovation, collaboration, and service excellence. We foster a supportive, mission-driven culture where employees are empowered to grow professionally while making a meaningful impact on the communities we serve.
Role Overview
The Senior IT Applications Analyst serves as a senior technical and functional expert responsible for the support, optimization, and continuous improvement of enterprise applications. This role partners closely with business stakeholders, vendors, architects, infrastructure teams, and project teams to ensure reliable application performance, implement enhancements, resolve complex issues, and support long-term technology strategies.
What You'll Do
- Lead the support and administration of enterprise applications, ensuring stability, availability, performance, and user satisfaction.
- Serve as the senior escalation point for complex production issues, conducting root cause analysis and implementing long-term solutions.
- Collaborate with business stakeholders to identify opportunities for process improvements and translate business needs into technical solutions.
- Lead application enhancement initiatives through requirements gathering, design, testing, deployment, and post-implementation support.
- Manage vendor relationships, including issue resolution, enhancement requests, service-level performance, and strategic roadmap discussions.
- Coordinate application dependencies involving APIs, integrations, cloud services, infrastructure, security controls, and data exchanges.
- Perform advanced Microsoft SQL Server analysis, troubleshooting, data validation, and approved data updates while maintaining data integrity.
- Partner with architecture, cybersecurity, infrastructure, and development teams to align solutions with enterprise standards.
- Develop and maintain technical documentation, support procedures, process flows, and knowledge base articles.
- Lead system, integration, and user acceptance testing activities.
- Mentor junior analysts and contribute to application roadmaps, modernization efforts, and continuous improvement initiatives.
- Ensure compliance with change management, audit, security, and regulatory requirements.
Qualifications
Required
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field
- Minimum of 4 years of experience in application support, systems analysis, business applications, or related IT roles
- Experience supporting enterprise applications and vendor-managed solutions
- Advanced Microsoft SQL Server expertise, including query development, troubleshooting, data analysis, validation, and remediation
- Experience with APIs, web services, system integrations, ETL processes, and application interfaces
- Working knowledge of application development technologies such as .NET, C#, Java, REST services, or similar platforms
- Strong understanding of application lifecycle management, incident management, and service delivery practices
- Excellent analytical, problem-solving, communication, and stakeholder management skills
Preferred
- Experience with Health Solution Plus/Conduent
- Graduate degree in Business Administration, Information Systems, or a related discipline
- Healthcare payer, dental insurance, managed care, or regulated industry experience
- Experience supporting SaaS, cloud-based, or hybrid application environments
- Familiarity with ITIL principles and best practices
- Experience leading application enhancement projects and mentoring junior team members
- Knowledge of healthcare operations, claims, enrollment, provider management, or customer service platforms
Work Environment
- Collaborative, cross-functional environment partnering with business and technical teams
- Opportunity to work with enterprise applications that directly support organizational operations and strategic initiatives
- Exposure to cloud technologies, integrations, vendor management, and modernization efforts
- Participation in leadership activities, mentoring, and strategic technology planning
Why Join Liberty Dental Plan?
- Make a meaningful impact in a mission-driven healthcare organization
- Work on critical enterprise applications that support business success
- Collaborate with talented professionals across technology and business functions
- Contribute to modernization initiatives and long-term technology strategy
- Grow your career through challenging projects, mentorship opportunities, and continuous learning
How to Apply
Ready to take the next step in your IT career? We'd love to hear from you.
Apply today and join Liberty Dental Plan in delivering innovative technology solutions that support healthier communities.