Discover your 100% YOU with MicroSourcing!
Position: Senior Analytics Engineer
Location: Eastwood, Quezon City
Work setup & shift: Onsite | Night shift - Eastern Standard Time (EST) business hours
Why join MicroSourcing?
You’ll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
- Conduct industry benchmarking studies using platform and external data to generate actionable insights.
- Develop customer-specific analyses covering performance trends, competitive positioning, visibility patterns, and account health indicators.
- Build, maintain, and improve reporting infrastructure, including data pipelines, automated reports, and internal dashboards.
- Develop capacity models to support workload forecasting, resource planning, and operational decisions.
- Integrate data from internal and third-party APIs into reliable, unified datasets.
- Write SQL queries, Python scripts, and automation to clean, transform, and analyze complex datasets.
- Apply AI tools to support research, analysis, documentation, and process improvement while validating outputs for accuracy.
- Partner with Professional Services and Customer Success teams to turn ad hoc requests into structured, repeatable analyses.
- Support customer health, renewal, and retention analysis by identifying trends and potential risk signals.
- Identify and resolve data quality issues while documenting data sources, definitions, and methodologies.
- Present insights and recommendations clearly to technical and non-technical stakeholders.
- Identify opportunities to standardize and automate recurring reporting and analytical processes.
- Support team onboarding and training on data tools, processes, and best practices.
What You Need
Non-negotiables
- 5–7 years of experience in data analysis, data science, analytics engineering, or a related analytical role.
- Strong English-language proficiency with excellent written and verbal communication skills.
- Strong SQL skills and hands‑on experience with Python or another scripting/analysis language.
- Hands‑on experience working with APIs and integrating data from multiple sources.
- Experience working with large, complex datasets, including data cleaning, structuring, and modeling.
- Experience building or maintaining reporting infrastructure, dashboards, or data pipelines.
- Strong analytical and problem‑solving skills with a focus on data accuracy and quality.
- Ability to translate complex data into clear insights and recommendations.
- Ability to manage multiple projects independently and work effectively with cross‑functional teams.
- Willingness and ability to work full‑time during Eastern Standard Time (EST) business hours.
Preferred Skills/expertise
- Experience supporting Professional Services, Customer Success, or other customer‑facing teams.
- Working knowledge of AI tools and their practical application in professional workflows.
- Experience developing capacity models, workload forecasts, or resource planning models.
- Experience with data visualization, automated reporting, and business intelligence tools.
- Familiarity with the Conductor platform or the ability to quickly develop platform expertise.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
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