Sr Analyst, Technical Writer
RSA Security · Cairo, Egypt ·
- Seniority
- Senior
- Category
- Technical writing
- Experience
- 2+ years
The Senior Technical Writer will create and edit product documentation for end-users and administrators while collaborating with UX, engineering, and product teams. The role requires hands-on product testing and proficiency in tools like Madcap Flare and FrameMaker.
Principal Responsibilities:
- Write and edit a variety of content, including HTML- and PDF-based product content for both end-user and administrator audiences.
- Work closely with the SecurID User Experience Design team to create content that helps our customers quickly and easily achieve their goals.
- Learn the product through hands-on experience (installing, configuring, and testing features).
- Work collaboratively with cross-functional agile teams, including engineering and product management.
- Seek customer input, advocate for the user, and always write with the user in mind
Skills:
- Excellent writing and communication skills and ability to clearly express complex ideas and concepts.
- Knowledge of technical communication best practices
- Ability and desire to collaborate with others
- Strong knowledge of Madcap Flare, FrameMaker, Visio and other standard technical content development tools.
- Strong problem-solving, organizational and project leadership skills
Education & Experience:
- Minimum of 2 years of experience as a technical writer in a dynamic, fast-paced agile environment.
- Previous experience in the cybersecurity domain is a plus.
- Bachelor’s degree and/or certificate of completion of a university program in Technical Writing or equivalent experience
RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.
If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at [email protected]. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.
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