Sr Analyst - Partner Performance & Business Insights (Remote)
Frontier Airlines · Denver, Colorado, United States ·
- Work mode
- Hybrid
- Seniority
- Senior
- Experience
- 5+ years
- Visa sponsorship
- No
- Company size
- 1000+
- Salary
- USD 72,000 – 96,331 / year
Frontier Airlines · Denver, Colorado, United States ·
The Senior Analyst manages reporting and performance insights for Customer Care vendor operations, serving as the source of truth for KPIs. The role involves building Power BI dashboards and analyzing operational data to provide actionable recommendations for leadership.
Working at Frontier Airlines
At Frontier, our mission is to Make Every Flight Count. That mission guides how we support our customers, our people and the operation every day.
As a Frontier employee, your work connects to more than a single role. Whether you’re supporting flights, helping customers, maintaining aircraft, leading teams or working behind the scenes, you help create a travel experience that is safe, reliable and built around value.
Our work is guided by our core values: customer first, safety always, operational excellence and one team. These values shape how we make decisions, support each other and deliver for the people who count on us.
Support for work, life and travel
Frontier offers benefits, programs and travel privileges designed to support eligible employees at work and beyond. Availability may vary by role, employment status, eligibility, location, schedule, applicable policies and current plan details.
Depending on role and eligibility, available benefits and programs may include:
About Frontier Airlines
Frontier Airlines is a Denver-based airline serving destinations across the United States and select international markets. Our people support every part of the travel journey, from airport operations and flight crews to aircraft maintenance, customer support, corporate teams and more.
We’re focused on delivering meaningful value by making travel more accessible, practical and easy to personalize for our customers. Across the airline, our teams help support a safe, reliable and efficient operation while continuing to strengthen the experience for the people who choose Frontier.
What Will You Be Doing?
Leads reporting, analytics, and performance insights across vendor operations, serving as the source of truth for KPIs and performance trends. This position builds and manages dashboards, analyzes performance across vendors, channels, and workflows, and turns data into actionable recommendations that improve customer experience, vendor accountability, workforce planning, and operational execution.
Essential Functions
Other Functions
Qualifications
Knowledge, Skills and Abilities
Equipment Operated
Standard office equipment, including PC, copier, fax machine, printer
Work Environment
Typical office environment, adequately heated and cooled. Position may require collaboration with remote, offshore, and multi-site vendor partners through phone, chat, email, video conferencing, and collaboration tools.
Physical Effort
Light physical effort; primarily sedentary work with regular use of a computer and standard office equipment.
Supervision Received
Works under general supervision. Expected to operate with independent judgment, manage recurring reporting routines, identify risks or gaps proactively, and escalate issues or recommendations as appropriate.
Positions Supervised
None.
Salary Range: $72,000 - $96,331
Please note this role has a closing date of on or before 9/29/26 midnight MST
Workplace Policies
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.
Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.