Sr Analyst, Merchandising Reporting
Lowe's · Bengaluru ·
- Seniority
- Senior
- Category
- Retail
Innovate in Bengaluru
This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.
About Lowe’s
Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
About Lowe’s India
Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India
About the Team
The Collateral and New Store team manages the life cycle of all NRI (Non-Retail Item) and executes the PLR tasks supporting the enterprise projects. They are responsible for Estimation, Forecast, POs, Tracking, Item Setup, Activation & Deletion and Destruction of all NRI (Non-Retail Item). This team also plays a pivotal role in supporting the execution of Strategic Enterprise Projects to drive business outcomes, some of the responsibilities include, drafting and circulating the pre-execution communication to the execution teams, supervising the execution of strategy remotely and providing near real time support, tracking and placings orders for missing NRI and sending reports of execution and gaps if any with recommendations to the management.
The team also provides support with respect to Steel for New Stores, forecasting the right amount of steel, placing order and raising relevant POs, tracking against the delivery time, managing change requests in terms of quantity or pricing, identifying missing and damaged NRI and re-ordering are some of the tasks owned by the team.
Job Summary:
The Senior Analyst oversees the end-to-end PLR processes within the Collateral function such as life cycle management of all NRIs, accurate estimation, managing POs, tracking delivery and removing roadblocks, which demands process expertise, business acumen, and an understanding of the impact on upstream and downstream teams. Quick and effective decision-making is crucial on a daily basis when handling queries from the field, vendors, and cross-functional teams. They also lead training initiatives and serve as a subject matter expert (SME) in their area. The role involves supporting the execution of strategic initiatives at stores, including drafting and circulating pre-execution communications, monitoring execution through store cameras, and providing near real-time guidance on field queries. Additionally, the Senior Analyst is responsible for all steel-related tasks in new store setups, including estimating steel quantities, managing purchases, and ensuring on-time delivery to support execution. Their ability to make informed, timely decisions ensures that the right collateral, at right quantities, is made available to the field team to execute the reset as per determined time. There by optimizing the cost of labor, material and capitalizing on the opportunity cost of speed to market due to on time execution.
Roles & Responsibilities:
Build expertise and understanding on E2E Collateral PLR and New Store processes.
Own E2E processes of the assigned business area and deliver the business outcomes and agreed KPIs.
Own day to day decisions for their assigned business areas and help guide the team to achieve the desired outcome for business.
Review and re-establish new processes guidelines and SOPs based on historical data and retrospection for the owned processes.
Pilot transition of new processes when applicable.
Guide the team with day-to-day decision making when handling queries from the field and other CFT teams.
Partner with operations/business teams to consult and take constant feedback on delivering incremental value.
Enable effective decision making by partnering with the reporting team to help uncover actionable insights.
Prepare and deliver business insights to the senior management team regarding progress and roadblocks.
Constantly seek opportunities to improve process and drive efficiencies.
Ensure all the related data and metrics are accurately updated in a timely manner and shared with the Manager.
Ensure there are backups for every task and clear SOPs reviewed and approved by process owners are established and always kept relevant and current.
Tracking accurate metrics of the team in timely manner.
Training and mentoring new joiners on tools and processes and business context to set them up for success.
Buddy program to help new joiners with their OJT and set them up for success.
Establish clear QA process to ensure 100% accuracy of the work owned and delivered out of the Bangalore team.
Lead change management i.e. – Quick adoption of new tools and technologies, UAT and advocate the same to the team.
Years of Experience:
- 4 to 6 years of Experience
- 2 + years of Experience in Merchandising Operations or Equivalent
- 3 + years of Retail Experience
Education Qualification & Certifications
Required Minimum Qualifications:
- B. TECH/ B.E/B.com / BBM / Retail Operations Management
Skill Set Required
Primary Skills (must have)
Excellent oral and written communication skills.
Experience working across cross functional teams.
Strong attention to detail and problem solving.
Strong business acumen of their function.
Strong project management skills.
Critical thinking and decision making
Deep understanding of non-retail items and its lifecycle.
Experience with project management tools such as Workfront.
Strong vendor management experience.
Experience reading and understanding blueprints and layouts.
Intermediate to Advance excel.
Ability to drive process improvements and efficiencies and has knowledge of various methodologies i.e Six Sigma, Design Thinking
Omni Channel retail experience.
Secondary Skills (desired)
Advanced Excel, SQL knowledge is preferred.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.