Specialist Software Engineer (Java)

This role is responsible for the ongoing production support, operations, proactive maintenance, and enhancements of Albertsons Loyalty applications in accordance with the prescribed Service Level Agreement and with a focus on meeting customer expectations. The Specialist Software Engineer is expected to develop an in-depth knowledge in supported applications and will act as SME who will provide guidance and direction to senior, intermediate and junior engineers.

Job Role & Responsibilities

• Bachelors’ Degree is required. Majors preferred are Information Systems, Computer Science or equivalent.
• At least 5 years of working experience as application support
• Primary skills
  • UNIX
  • SQL
  • JAVA
  • Spark/Scala
  • Databricks
• Must be highly technical, analytical and detail oriented.
• Must be able to work both independently and as a team player as needed by the task.
• Must be proactive and takes initiative on handling tasks.
• Perform Business as Usual tasks as per defined processes: incident management, problem management, change management, adaptive and perfective maintenance.
• Creative thinker in terms of diagnosing and troubleshooting problems, identifying and developing methods to automate/improve new/existing procedures.
• Investigate and resolve high complexity issues and work with SRE, developers, vendors, project teams and other support groups.
• Perform root cause analysis on complex issues and recommend fix or solution.
• Ensure that production systems are up and running through alerts and monitoring.
• Excellent verbal, written, presentation and interpersonal communications skills can comfortably communicate with our onshore and offshore stakeholders.
• Willing to work on production support.
• Willing to work on a 24×7 shift assignment (including weekends, holidays) and be assigned as on-call resource as needed.
• Strong analytical skills
• Adapts to changing workload and assignments depending on the demand.
• Strong customer service aptitude and ability to follow through to resolve customer issues.
• Maintain defined service level agreements.

Desired

• Knowledgeable in Snowflake, Apache Cassandra, Spark/Scala or Databricks.
• Knowledgeable in Java such as J2EE, Spring/Hibernate
• Has experience in Azure or Google Cloud, PCF, REST APIs and exposure to Databricks, Confluent Kafka, and GitHub
• Has experience on using Service-Now, Jira and Confluence