Specialist Software Engineer, Digital Assistants

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

We are seeking a highly motivated Specialist Software Engineer to help lead feature delivery and technical execution for Nationwide’s Enterprise Digital Assistants. If you are an effective communicator who enjoys solving complex technical problems, has a passion for innovation, adapts quickly to change, and thrives on collaborating with multiple internal partners and external teams, this role may be for you.

In this role, you will work in a Product Model alongside engineers, product managers, and UX designers to prioritize and deliver features in an Agile environment. You will serve as a hands-on senior engineer and feature lead, helping move work from concept through delivery across our Digital Assistants ecosystem.

As the Specialist Software Engineer, you will focus on delivering high-quality, efficient technology solutions in close partnership with business, UX, and engineering stakeholders. You will design and build new software applications and services, enhance and support existing packaged or custom-built applications, and help lead bot-level and feature-level implementation across conversational AI experiences and supporting platforms.

As a poly-skilled member of the Agile team, you will analyze, code, configure, test, debug, document, and maintain applications, platforms, and infrastructure. You will also help strengthen engineering standards, delivery practices, and operational readiness by partnering closely with the team Tech Lead and peer engineers to de-risk changes, improve reliability, and support secure, scalable solutions.

Desired Technical Qualifications

• Experience with the Cognigy platform, including flow designer, code nodes, build and deployment processes, hierarchy management, and environment promotion practices.

• Strong experience with TypeScript/JavaScript, Python for AWS-oriented workloads, Java, and Node.js.

• Strong experience designing, building, and supporting APIs and integrations; experience with Apigee or another API management platform is a plus.

• Hands-on experience with AWS services such as Lambda, API Gateway, DynamoDB, S3, CodePipeline, and CloudFormation or CDK.

• Experience working across webchat, backend services, cloud infrastructure, repositories, and delivery pipelines that support conversational AI experiences.

• Strong troubleshooting skills across production and pre-production environments, including monitoring, alerting, logging, and root-cause analysis.

• Experience developing and maintaining configuration, code assets, integrations, and release promotions across Dev, Test, UAT, and Production environments.

• Familiarity with secure engineering and DevSecOps practices across repositories, pipelines, releases, and infrastructure.

• Experience with automated testing frameworks such as Cypress and Jest is preferred.

• Strong debugging, release support, cross-team coordination, and continuous improvement skills in an Agile product model environment.

Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Software Engineer, you will focus primarily on providing high quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you’ll analyze, code, configure, test, debug, document and maintain applications.

Job Description

Key Responsibilities:

• Analyzes, solutions, develops, tests, debugs, documents and deploys software according to standards in an agile environment.

• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

• Uses DevSecOps practices, tooling and techniques.

• Drives continuous improvement and learning through ongoing training, practice and innovation.

• Manages medium to large project priorities, deadlines and deliverables proactively.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to a Technology Manager/Director.

Typical Skills and Experiences:

Education: Completion of undergraduate studies in computer science, management information systems, or other related degree. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree.

Experience: Four or more years of analysis and technology experience.

Knowledge, Abilities and Skills: Proficiency in one or more programming language such as Java, C++, Python, JavaScript. Strong knowledge of software development lifecycle. Proven ability to tackle complex business and development problems. Ability to thrive in a team environment. Insurance/financial services industry knowledge a plus.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Office environment may vary based on team and/or location. Associates may have on-call responsibility after normal working hours and/or on weekends.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Specialist, Software Engineer : $95,500.00-$177,500.00

The expected starting salary range for Specialist, Software Engineer : $95,500.00 - $143,500.00