Specialist, Business Operations Support

Job purpose

This role focuses on managing termination and resignation processes, conducting exit interviews, and providing consultancy to support employee relations and performance management. It aims to resolve grievances, facilitate re-hiring and promotions, and develop training initiatives, all while ensuring compliance with HR policies and contributing to a positive work environment.

Key accountability areas

Termination and resignation processes
Initiate and manage the termination/resignation processes, including creating the required documentation.
Conduct exit interviews and follow up with managers to finalize processes efficiently and on time.

HR consultancy and policy implementation
Work closely with departments in a consultancy role to assist line and senior managers in understanding and implementing ER/HR policies and procedures.
Support in areas such as termination/resignation, restructuring plans, performance management, employee allowances, and HR best practices.

Re-hiring and problem resolution
Achieve re-hiring processes by identifying problems and communicating with relevant parties.
Handle grievances, bullying, harassment, and advise management on implementing disciplinary procedures and actions.

Employee relations and advisory
Build strong relationships with employees to understand their needs, address complaints, and report critical issues to management.
Serve as the point of contact for HR-related matters for both managers and employees.

Performance management and evaluation
Ensure timely evaluation of new hires and provide fair assessments and adequate feedback.
Administer annual performance management, including awareness sessions, calibration sessions, and deadline follow-ups.

Reporting and documentation
Design, prepare, and develop turnover reports covering issues such as hiring, leaving, transferring, and re-hiring.
Update ER forms, including exit interviews, complaints, and termination/resignation documentation.

Promotions and internal hiring
Advise on employee promotions from C3 grade and below.
Handle all internal hiring-related issues.

Employee relations (ER) activities
Undertake ER investigations and advise on disciplinary actions.
Manage all activities and projects related to ER.
Gather training needs from employees and collaborate with the HRBP Manager to create training plans.

Role accountability

HR proficiency:
Ability to obtain updated soft and technical skills related to the job.

Delivery:
Perform the planned activities to meet the operational and development targets as per delivery schedules.
Utilize resources effectively to achieve objectives within efficient cost and time.
Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-solving:
Solve any related problems that arise and escalate any complex operational issues.

Quality:
Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business process improvements:
Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.

Compliance:
Comply with related policies and procedures and work instructions.

Health, safety and environment:
Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic qualification

Bachelor degree in business administration or any relevant field.

Work experience

2 to 4 years

Technical / functional competencies

• Analytical thinking
• Communication
• Creativity
• Initiative
• MS Office
• Report writing
• Teamwork
• Time management
• Well organized
• Work under pressure