The Spare Parts & RMA Management Sr. Manager is responsible for the end-to-end management of spare hardware, repair operations, returns, and replacement inventory supporting IREN’s AI infrastructure. Reporting to the Director, AI Hardware Supply Chain Operations, this role partners closely with Materials Management, Procurement, Technical Sourcing, Data Center Operations, Engineering, Network Operations, Finance, and Logistics to ensure critical spare parts and replacement hardware are available when and where needed to maximize AI infrastructure uptime and accelerate equipment recovery.
The role will establish and manage the global spare parts and Return Materials Authorization (RMA) strategy for GPUs, servers, networking equipment, optics, cables, and other critical AI hardware. The ideal candidate combines strong inventory and materials management expertise with hands-on experience managing OEM warranty programs, repair networks, RMA processes, failure analysis, and reverse logistics in complex technology environments.
Responsibilities
- Own the global spare parts and RMA management strategy for AI hardware across IREN’s data center footprint.
- Develop stocking strategies for critical spare GPUs, servers, switches, optics, cables, power components, and other hardware based on failure rates, criticality, lead times, service requirements, and installed base.
- Establish appropriate service-level targets and inventory policies to maximize hardware availability while minimizing excess and obsolete inventory.
- Manage spare inventory positioning across suppliers, regional warehouses, data centers, and repair facilities.
- Own the end-to-end RMA process, from failure identification and RMA initiation through shipment, repair or replacement, return, and inventory disposition.
- Establish and manage relationships with OEMs, repair providers, logistics partners, and other service suppliers supporting warranty and repair operations.
- Negotiate and manage supplier commitments for RMA turnaround time, advance replacement, repair rates, warranty coverage, service levels, and replacement inventory.
- Partner with Data Center Operations and Engineering to establish standardized processes for identifying failed equipment, initiating RMAs, shipping defective hardware, and installing replacement units.
- Monitor RMA cycle times, failure rates, repair yields, repeat failures, replacement rates, and supplier performance.
- Drive root-cause analysis and corrective actions with OEMs and suppliers for recurring hardware failures or quality issues.
- Partner with Materials Management and Procurement to ensure spare inventory is replenished based on actual consumption, forecasted failure rates, and changing installed-base requirements.
- Establish processes for managing serialized assets, warranty status, repair history, and hardware lifecycle information.
- Develop policies for disposition of repaired, replaced, failed, obsolete, and end-of-life hardware.
- Coordinate reverse logistics, including transportation, customs, packaging, chain of custody, and regional requirements for returned hardware.
- Develop and maintain reporting and dashboards covering spare inventory, inventory turns, service levels, RMA volume, RMA aging, turnaround time, failure rates, replacement rates, and supplier performance.
- Establish recurring operating cadences with OEMs, repair providers, Data Center Operations, and internal supply chain teams to review RMA performance, critical failures, inventory levels, and service risks.
- Identify opportunities to reduce repair cycle time, improve spare utilization, increase repair yields, and reduce total lifecycle cost.
- Partner with Finance to manage inventory investment, warranty recoveries, repair costs, write-offs, and excess and obsolete exposure.
- Support global spare and RMA operations across EMEA and APAC, incorporating regional inventory positioning, logistics, customs, warranty, and repair requirements.
- Continuously improve spare parts and RMA processes, systems, reporting, and supplier governance as IREN’s AI infrastructure footprint scales.
Other Important Requirements
- Pre-employment screening, including background check and substance testing, may be required according to company policies.
- This role involves frequent travel to data center, supplier, repair, and logistics sites.
Requirements
- Bachelor’s degree in Supply Chain Management, Operations, Engineering, Business, or a related field; advanced degree preferred.
- 7+ years of progressive experience in spare parts, materials management, reverse logistics, RMA management, after-market operations, procurement, or supply chain management.
- Proven experience managing spare parts and RMA programs for complex technology hardware, ideally GPUs, servers, networking equipment, storage, optics, or data center infrastructure.
- Strong understanding of OEM warranty programs, RMA processes, repair operations, depot services, replacement policies, and reverse logistics.
- Experience developing global spare parts strategies, including stocking policies, service levels, safety stock, inventory positioning, and replenishment.
- Proven ability to manage inventory across suppliers, repair depots, warehouses, and data center locations.
- Experience managing supplier and OEM performance against RMA turnaround times, repair quality, replacement commitments, and warranty obligations.
- Strong analytical skills, with the ability to use failure rates, consumption patterns, installed base, lead times, and service requirements to develop inventory strategies.
- Experience managing geographically distributed operations, including EMEA and/or APAC preferred.
- Strong cross-functional communication and stakeholder management skills.
- Experience in AI infrastructure, hyperscale, cloud, data center, telecommunications, or high-performance computing environments preferred.
Benefits
The IREN Package
At IREN, we offer a highly competitive compensation package that includes base salary, annual performance incentives, and opportunities to build long-term wealth through equity programs. These offerings are part of our broader Total Rewards package, thoughtfully designed to support your health, well-being, and long-term success.
Compensation
- The expected base salary for this role USD $200,000 – 250,000/annum.
- Actual compensation will be determined based on factors such as experience, qualifications, and market data for the region.
- Total Compensation package may be inclusive of annual incentive bonus, equity (long-term incentive).
- Relocation or Living-out-allowance / per diem (as appliable and based on successful candidate circumstances)
Health & Wellness
- 100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents
- Company-paid short-term and long-term disability insurance
- Voluntary life, critical illness, and accident coverage available
- Health Savings Accounts (HSA) – when combined with the High Deductible Health Plan
- Employee Assistance Program and wellness resources
Retirement & Financial Wealth
- 401(k) retirement plan with company match
- Access to financial planning and legal services
Time Off & Leave Programs
- Paid Time Off (PTO) and paid holidays
Growth & Development
- Internal skills training and advancement pathways
- Professional development to support certifications, continuing education, or role related training
Community & Culture
- Company events and team-building activities
We value diverse perspectives and believe that skills can be developed. If you’re passionate about this role, we want to hear from you — whether you meet every criteria or not. Your unique experiences might be exactly what we need!
IE US Operations Inc., the employing entity and proud member of the IREN group is an equal opportunity employer that is committed to creating an inclusive workplace. We are committed to evaluating qualified applicants and do not discriminate against protected characteristics under applicable legislation.
IE US Operations, Inc. “IREN” participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
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