Solutions Support Specialist

Mon Ami is seeking a Solutions Support Specialist to join our Solutions Architecture team and help coordinate statewide implementation projects by supporting product configuration and data migrations end-to-end. This role involves hands-on, detail-intensive tasks that make implementations succeed, including designing and maintaining product configurations, building AI tools to ensure accuracy and improve efficiency, validating and transforming data in spreadsheets, performing quality assurance, and keeping technical documentation clear and current.

Responsibilities will include:

• Build and maintain product forms and configurations using YAML code according to defined requirements and best practices (YAML can be learned on the job)
• Help design new ways of working using AI to reduce manual tasks and improve accuracy of configurations and data migrations
• Perform quality assurance on configurations and migrations, validating accuracy, catching edge cases and inconsistencies, and partnering with Solutions Architects to resolve issues
• Work with cross-functional teams and customers to capture requirements, gather QA feedback, and keep implementation work on track through launch

You’re a great fit if you:

• Have exceptional attention to detail and take pride in accurate, well-structured work
• Are proactive and organized, comfortable managing multiple streams of work
• Have some familiarity with basic coding concepts and are eager to learn technical tools (experience with YAML is a bonus, but not required)
• Are enthusiastic about integrating AI tools into daily workflows to enhance efficiency (experience with Claude Code a plus)
• Are proficient with spreadsheet tools such as Google Sheets, including formulas, filters, and validation checks
• Have some experience working with customers to understand requirements and gather QA feedback
• Communicate clearly, verbally and in writing, with both technical and non-technical stakeholders
• (Ideally) Have a genuine interest in Mon Ami’s mission and the aging, disability, or social services field
• (Ideally) Have exposure to enterprise SaaS products, customer onboarding, or implementation work

Total Compensation

The expected salary range for this position is $55,000 - $65,000, determined based on experience and other factors permitted by law.

Additional benefits include:

• Health insurance
• 15 days PTO (20 days after year two) and sick leave
• 401K, disability insurance, FSA, and HSA
• Generous paid family leave
• The opportunity to do work that matters with a team that treats one another with respect and kindness